Alzheimer's Association®

Helpline Counselor, Care Consultant

Alzheimer's Association®

full-time

Posted on:

Location Type: Remote

Location: Illinois • Tennessee • United States

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Salary

💰 $24 - $29 per hour

Job Level

Junior

About the role

  • Provide compassionate guidance and support to individuals contacting the nationwide 24/7 Helpline
  • Apply Solution Focused Brief Therapy (SFBT) techniques and skills while providing short-term, goal-oriented consultation
  • Educate constituents on Alzheimer’s disease and related dementias
  • Identify and connect constituents to education, support, community resources, and emergency/crisis services if needed
  • Follow established Association Helpline/Care Consultation policies, procedures, and clinical protocols

Requirements

  • Master’s degree in social work, psychology, or counseling
  • 1 year of experience required
  • 2-3 years of experience preferred
  • Ability to utilize Solution Focused Brief Therapy (SFBT) techniques
  • Demonstrated experience in core clinical/counseling skills including active listening, clinical assessment, empathy, collaboration, goal setting, and developing action plans
  • Skilled in handling emotionally intense interactions including those involving trauma, abuse, suicidal or homicidal ideations
  • Strong general computer skills including the ability to navigate multiple systems and databases
  • Familiarity with the healthcare system, mental health services, aging and disability services, and Alzheimer’s disease and related dementias.
Benefits
  • Health insurance
  • 401(k) matching
  • Tuition reimbursement
  • Paid Time Off
  • 12 annual holidays
  • Paid Family Leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Solution Focused Brief Therapy (SFBT)clinical assessmentactive listeninggoal settingdeveloping action plans
Soft Skills
empathycollaborationhandling emotionally intense interactions
Certifications
Master’s degree in social workMaster’s degree in psychologyMaster’s degree in counseling