Engagement Manager
Alviere
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Lead client implementations from contract handoff through go-live
- Serve as the primary point of contact for assigned client accounts
- Build and maintain trusted relationships with client stakeholders
- Develop and manage project plans, timelines, milestones, risks, and dependencies
- Coordinate cross-functional resources to ensure successful delivery
- Manage scope, change requests, and implementation communications
- Ensure implementations align with contractual, regulatory, and security requirements
- Own post-implementation initiatives, enhancements, and platform expansions
- Manage client requests, prioritization, and expectations across multiple concurrent engagements
- Facilitate regular client check-ins, business reviews, and roadmap discussions
- Act as a client advocate internally
- Monitor platform adoption, usage, and key performance indicators
- Identify risks to delivery or satisfaction and drive resolution
- Understand applicable financial services regulations impacting clients (e.g., payments, banking, data security)
- Ensure client activities align with company policies, risk controls, and compliance requirements
- Escalate potential compliance, operational, or reputational risks appropriately
- Contribute to continuous improvement of implementation methodologies, documentation, and client-facing processes
- Maintain accurate client records, project documentation, and status reporting
Requirements
- 4+ years of experience in client-facing roles such as Engagement Manager, Project Manager, Account Manager, or Customer Success Manager
- Experience managing complex implementations or projects in a SaaS environment
- Strong project management skills, including timelines, dependencies, and stakeholder coordination
- Excellent written and verbal communication skills
- Proven ability to manage multiple clients and priorities simultaneously
- Comfort working with technical, operational, and compliance stakeholders
- Preferred Qualifications:
- Experience in fintech, payments, banking technology, or regulated SaaS
- Familiarity with APIs, data integrations, or platform-based products
- Experience working with financial institutions and enterprise clients
- PMP, CSM, or similar certification
Benefits
- Medical, dental, vision insurances
- Unlimited paid time off
- 401k plan w/ company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementSaaSAPIsdata integrationsimplementation methodologiesrisk managementchange managementperformance indicatorsclient documentationstatus reporting
Soft skills
communicationrelationship buildingstakeholder coordinationprioritizationproblem solvingclient advocacycross-functional collaborationadaptabilityorganizational skillscontinuous improvement
Certifications
PMPCSM