Alviere

Manager

• Lead client implementations from contract handoff through go-live
• Serve as the primary point of contact for assigned client accounts
• Build and maintain trusted relationships with client stakeholders
• Develop and manage project plans, timelines, milestones, risks, and dependencies
• Coordinate cross-functional resources to ensure successful delivery
• Manage scope, change requests, and implementation communications
• Ensure implementations align with contractual, regulatory, and security requirements
• Own post-implementation initiatives, enhancements, and platform expansions
• Manage client requests, prioritization, and expectations across multiple concurrent engagements
• Facilitate regular client check-ins, business reviews, and roadmap discussions
• Act as a client advocate internally
• Monitor platform adoption, usage, and key performance indicators
• Identify risks to delivery or satisfaction and drive resolution
• Understand applicable financial services regulations impacting clients (e.g., payments, banking, data security)
• Ensure client activities align with company policies, risk controls, and compliance requirements
• Escalate potential compliance, operational, or reputational risks appropriately
• Contribute to continuous improvement of implementation methodologies, documentation, and client-facing processes
• Maintain accurate client records, project documentation, and status reporting

Engagement Manager