ALTUS Receivables Management

Chief Marketing Officer

• Own and continuously improve client-facing marketing collateral across all five business units, including capability decks, one-pagers, and leave-behinds tailored to specific buyer roles including claims leadership, CFOs, and underwriting.
• Work closely with the Chief Strategy Officer and business unit leaders to develop new ideas and approaches for how ARMStrong presents its services to the market.
• Build and maintain a library of prospect dossiers and meeting prep tools to equip sales reps with personalized conversation hooks and competitive intelligence ahead of prospect meetings.
• Partner with sales leadership to identify and reduce administrative burdens on reps, freeing capacity for prospect engagement and cross-sell activity.
• Support the cross-sell strategy by developing materials and tracking tools that help reps identify and act on multi-BU opportunities within existing client relationships.
• Own and evolve the brand identity, messaging, and visual standards for ARMStrong and each of its five business unit brands, ensuring consistency and differentiation across all touchpoints.
• Develop clear, compelling positioning for each business unit that resonates with P&C company buyers and distinguishes ARMStrong from competitors.
• Lead the development of ARMStrong's AI positioning and messaging strategy, helping the company articulate its AI capabilities clearly and credibly to the market.
• Ensure all sales materials, website content, and external communications reflect a coherent and up-to-date point of view on how ARMStrong uses AI to deliver better outcomes for P&C companies.
• Own and continuously improve the websites for ARMStrong and each business unit, working with agency partners to ensure they effectively communicate value propositions, reflect the company's scale and credibility, and support inbound interest.
• Develop and execute an SEO strategy to improve organic visibility across relevant P&C insurance search terms and buyer intent signals.
• Oversee content strategy including case studies and white papers that support business development and reinforce ARMStrong's market authority.
• Partner with the Chief Strategy Officer and business unit leaders to refine and execute go-to-market plans for ARMStrong's services, with particular focus on cross-sell strategy across the five BUs.
• Develop and maintain cross-sell tracking and reporting tools that give leadership visibility into pipeline activity, conversion rates, and opportunities across business units.
• Manage conference and event strategy, including coordination of ARMStrong's presence, pre and post-event sales enablement materials, and follow-up outreach to maximize the return on each event.
• Monitor competitive activity and market trends across relevant insurance services verticals, translating insights into actionable positioning updates.

Director of Marketing

Attorney

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Legal Collections Specialist

IT Support

• Monitor progress notes to ensure updates are entered at required 14-day intervals; generate exception reports for the supervisor to address non-compliance
• Track and obtain status updates
• Submit and manage reopen requests; assign cases appropriately once returned to holding
• Review and process requests to return nonproductive audits after verifying all required contact attempts have been made
• Ensure carrier-specific scheduling procedures are followed on each case
• Fulfill requests to send audit records to carriers in a timely manner
• Maintain an active audit inventory of approximately 100 cases
• Meet weekly productivity expectations, including billing a minimum of 15 hours

Team Lead – Phone Audit Specialist

Auditor

• Conduct premium audits for Workers’ Comp, General Liability, Garage, and Auto policies
• Review financial records and apply audit standards
• Schedule and perform on-site audits within assigned territory
• Communicate with policyholders to gather required documentation
• Identify discrepancies and ensure compliance
• Prepare and submit audit reports

ALTUS Receivables Management

Director of Marketing

Legal Collections Specialist

Team Lead – Phone Audit Specialist

Premium Insurance Auditor

Premium Insurance Auditor

Premium Field Auditor

Premium Field Auditor

Premium Field Auditor

Premium Auditor

Premium Auditor

Premium Auditor

Premium Auditor – PT

Premium Auditor

Premium Auditor

Premium Auditor