Altus Group

Applications Support Specialist

Altus Group

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Texas • United States

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Salary

💰 $60,000 - $90,000 per year

About the role

  • Reviewing, troubleshooting, and supporting end users and admin support via ticketing system
  • System reviews and best practice advice may be requested
  • Client requested data conversions
  • Maintain client service level agreements
  • Review and maintain client’s portfolio in their system of record
  • Implementing best practice ideas in client systems
  • Reporting ticket counts and repeat issues with clients
  • Create and deliver customized training materials and documentation
  • Liaison for both internal and external customers
  • Support Senior Consultants on projects as needed

Requirements

  • Above average proficiency in a Real Estate Platform (Multifamily, Commercial, Senior housing, and Affordable experience all considered)
  • Previous technical/software support experience
  • Ability to switch tasks quickly and work with multiple clients and changing deadlines
  • Proficiency in Microsoft Office Suite and the ability to learn new software applications quickly
  • Ability to manage multiple tasks with exceptional attention to detail
  • Ability to be a self-starter and be comfortable with remote work
  • At least 2 years of property management systems experience required (Yardi, Entrata or RealPage experience preferred)
Benefits
  • Rewarding performance: competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being.
  • Growth and development: we invest in your professional learning. Our Altus Intelligence Academy offers over 150,000 hours of learning content.
  • Flexible work model: our Activity-Based Work model provides flexibility to align your work location to the needs of the work — use the office for collaboration and remote work for focused tasks.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data conversionsticketing system supportclient service level agreementsbest practice implementationreportingtraining material creationproperty management systemsYardiEntrataRealPage
Soft Skills
troubleshootingattention to detailtask managementself-starteradaptabilitycommunicationliaisoncustomer supportteam collaborationtime management