Booking Agent / Reservations Manager
AltoVita
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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About the role
- Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options through AltoVita's proprietary enterprise software.
- Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner.
- Build an excellent relationship with the consultants from relocation management companies.
- Support reporting on conversion figures and identify opportunities for improvement.
- Maintain positive engagement with hospitality partners and participate in supplier meetings, or training to adapt to client requirements when necessary.
- Participate in property inspections to gain an in-depth understanding of properties quality, when required (US Region).
- Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive.
- Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
- Proactively contribute to the community, building hospitality operators & supply technology software.
Requirements
- 3-5+ years of experience in hotel reservations, corporate housing, global mobility or relocation
- Comfortable working in a fast-paced and entrepreneurial environment
- Ability to work well under pressure and handle high-stress situations with calm and professionalism
- Strong problem-solving skills and ability to think on your feet
- Self-motivated, proactive and results-driven
- Occasional weekend on call rotation
- US based - West Coast preferable
Benefits
- Incredible opportunities for growth and career advancement
- A fully-remote working environment
- Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
- A work-from-home allowance to get your home-office set up
- A generous vacation package so you can recharge or explore
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hotel reservationscorporate housingglobal mobilityrelocation managementreportingproperty inspectionsmarket analysisproduct developmentclient recommendationsconversion optimization
Soft Skills
relationship buildingcommunicationproblem-solvingself-motivatedproactiveresults-drivencalm under pressureadaptabilityengagementteam collaboration