Alto

Customer Success Manager

Alto

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $105,000 per year

About the role

  • Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses
  • Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications
  • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs
  • Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling
  • Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies
  • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients
  • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service
  • Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes

Requirements

  • 3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry
  • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders
  • Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention
  • Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively
  • Experience driving partnerships in a remote-first environment
  • Experience using Salesforce CRM
  • Experience working in a high growth startup environment
Benefits
  • dental, vision, and multiple group medical plans to choose from
  • 401(k) retirement savings plan
  • group life insurance
  • accidental death and dismemberment (AD&D) insurance
  • flexible spending account (FSA) and health savings account (HSA)
  • commuter benefits
  • employer-paid short-term (STD) and long-term disability (LTD) insurance
  • additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
  • flexible vacation time
  • accrued paid sick time
  • 10 paid holidays
  • 2 floating holidays for full time non-exempt employees
  • eight weeks of paid parental leave for eligible employees
  • additional paid weeks for the birthing parent
  • 4 weeks paid caregiver leave
  • Lifestyle Spending Account allowance each month

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisproblem-solvingtroubleshooting complex systemscustomer success metrics trackingupsellingcross-selling
Soft skills
communication skillsinterpersonal skillsrelationship buildingstrategic thinkingcustomer-centric approachanalytical mindsetability to manage multiple prioritiesadvocacy for client needs