Alto

Program Manager

• Drive high-impact programs that ensure our patients receive their medications accurately, safely, and with an exceptional quality experience
• Combine strategic thinking with deep analytical expertise to optimize quality operations across FuzeRx
• Manage working team relationships
• Identify areas of quality and non-compliance
• Leverage data insights to improve efficiency
• Partner with cross-functional teams to scale Alto’s quality and safety capabilities as we continue to grow nationwide
• Accelerate cross-functional quality and safety program and performance from quality investigations to ongoing performance and successful mitigation completion
• Ensure initiatives are executed on time, within scope, and aligned to business goals
• Leverage advanced Looker / SQL expertise to analyze complex data sets, generate insights, and inform decision-making across multiple workstreams
• Build business cases and data quality models to support strategic decision-making and program prioritization
• Partner with senior stakeholders and carriers to define success metrics, track progress, and continuously optimize quality and safety operations

Program Manager, Quality

Account Manager

• Develop & Execute Sales Strategy
• Design and implement comprehensive sales strategies to achieve revenue targets and maximize market penetration within the fertility industry
• Identify new growth opportunities, territories, and partnership models
• Forecast sales performance and provide strategic insights to leadership
• Build & Manage Strategic Partnerships
• Establish and nurture relationships with fertility clinics, reproductive endocrinologists, OB/GYNs, embryologists, and other healthcare professionals
• Drive referrals and long-term partnerships through value-based engagement
• Serve as a primary point of contact for key accounts and strategic partners
• Product Promotion & Clinical Education
• Educate partners on products, services, and treatment protocols through presentations, in-clinic training, webinars, and marketing materials
• Translate clinical and technical information into clear value propositions
• Ensure partners are equipped to effectively promote and utilize offerings
• Sales Pipeline & Performance Management
• Own the full sales lifecycle: lead generation, qualification, negotiation, and close
• Maintain accurate CRM documentation to track pipeline activity and forecast performance
• Analyze metrics to optimize conversion rates and improve sales effectiveness
• Market Intelligence & Competitive Positioning
• Stay current on industry trends, competitive dynamics, regulatory changes, and evolving fertility treatment protocols
• Provide feedback to internal stakeholders to inform product development and marketing strategies
• Identify opportunities for differentiation and expansion
• Cross-Functional Collaboration
• Partner closely with marketing, medical affairs, operations, and customer support teams to ensure seamless customer experience
• Contribute to promotional campaigns, educational materials, and strategic initiatives
• Escalate and help resolve partner concerns proactively
• Industry Representation
• Represent the company at fertility conferences, trade shows, and industry events
• Build brand visibility and generate high-quality leads through networking and thought leadership
• Achieve & Exceed Targets
• Consistently meet or exceed monthly, quarterly, and annual revenue targets
• Operate in compliance with all company policies and applicable healthcare regulations

Senior Partnerships Manager, Fertility

Financial Planning and Analysis

• Act as a critical thought partner and collaborate closely with Product, Engineering, and others to provide visibility, identify important questions, and recommend solutions to drive meaningful impact to our patients and providers
• Become the subject matter expert for data management including data integrity, acquisition, mining, analysis, metrics and reporting for the finance team
• Design, build and maintain scalable business intelligence solutions to improve the availability and usability of data and insights on a self-serve basis
• Drive strategic initiatives to improve the quality and timeliness of insights
• Contribute to the drafting and maintenance of policies, procedures, and other documentation to ensure uniform, accurate, and consistent data are present
• Collaborate with engineering teams and product managers to build, scale, and continuously refine our financial infrastructure to help us transition to a mature enterprise
• Own special projects / ad hoc analyses - constant change will bring new ideas, initiatives, products, risks, and opportunities that you will assess and drive with creative, data-driven approaches

FP&A Analyst, Commercial

Product Manager

• Own the end-to-end product lifecycle for complex, high-impact product areas, from discovery and strategy through delivery, launch, and optimization
• Define product vision, strategy, and multi-quarter roadmaps aligned to company goals, patient outcomes, and operational efficiency
• Partner deeply with Engineering, Design, Data, and cross-functional stakeholders to translate complex business and clinical needs into clear product requirements
• Lead product discovery through customer research, data analysis, experimentation, and validation to ensure solutions solve real user problems
• Drive alignment across senior stakeholders by clearly articulating tradeoffs, priorities, and outcomes using data and strong product judgment
• Establish and monitor success metrics (KPIs/OKRs), using insights to iterate and continuously improve product performance
• Anticipate regulatory, operational, and technical constraints in healthcare and pharmacy environments and design scalable, compliant solutions
• Serve as a product thought leader and mentor, raising the bar for product quality, execution, and decision-making across the Product organization

Senior Product Manager

Chief Operating Officer

• Serve as the strategic operational leader for FuzeRx's comprehensive digital pharmacy division
• Provide executive oversight for warehouse and fulfillment centers, patient services, facilities, and workforce planning
• Develop and execute comprehensive operational strategies that maximize revenue and profitability
• Operate a safe, secure and compliant environment, aiming for highest regulatory compliance standards
• Drive operational innovation to transform execution, scalability, and customer satisfaction
• Provide executive leadership for all operational functions, including Fulfillment Operations, Facilities, Workforce Planning, Vendor Management, and Patient Services
• Lead the development and implementation of unified processes and standards to ensure operational excellence across all locations
• Create and maintain a differentiated customer experience that drives loyalty, satisfaction, and repeat business
• Manage inventory levels and distribution processes
• Drive staff development initiatives, including training, performance management, and talent acquisition
• Monitor performance metrics and KPIs, including quality measures
• Collaborate with Marketing, Product, and Finance to align operations with overall business strategies

Software Engineer

• Lead and manage our engineering team, providing mentorship, guidance, and support to foster a culture of continuous learning and development
• Drive the development and execution of our technical roadmap, ensuring alignment with business objectives and strategic priorities
• Establish best practices for software development, including coding standards, testing methodologies, and deployment processes
• Oversee the design, development, and deployment of scalable, high-performance micro-services and APIs
• Collaborate closely with product management, design, and other cross-functional teams to deliver innovative solutions that delight our customers
• Champion a culture of innovation, collaboration, and accountability, empowering team members to take ownership of their work and drive results
• Stay current with industry trends and emerging technologies, identifying opportunities for innovation and differentiation.

Vice President, Engineering

• Design and execute sales strategies to achieve revenue targets and maximize market penetration within the fertility industry
• Identify, establish, and nurture relationships with fertility clinics, reproductive endocrinologists, OB/GYNs, and other healthcare professionals to drive referrals and sales
• Educate partners on our products, services, and treatment protocols through presentations, training sessions, and marketing materials to ensure effective promotion and utilization
• Manage the sales pipeline, including lead generation, qualification, and conversion, utilizing CRM tools to track progress and forecast sales performance
• Stay informed about market trends, competitor activities, and industry developments to identify opportunities for growth and differentiation
• Work closely with marketing, medical affairs, and customer support teams to develop promotional materials, resolve customer issues, and optimize customer experience
• Represent the company at industry conferences, trade shows, and networking events to enhance visibility, build relationships, and generate leads
• Meet or exceed monthly, quarterly, and annual sales targets while adhering to company policies and procedures

Senior Partnership Manager, Fertility

Sales Development Rep

• Research and identify potential customers using tools like LinkedIn, CRM systems, and sales intelligence platforms
• Conduct outbound outreach via email, phone, and LinkedIn to generate interest
• Respond to inbound leads and qualify them based on defined criteria
• Schedule discovery meetings and hand off qualified opportunities to Account Executives
• Maintain accurate records of activities and leads in the CRM
• Learn and effectively communicate our value proposition to prospective customers
• Collaborate closely with Sales, Marketing, and Partnerships teams
• Meet or exceed weekly and monthly activity and meeting-set goals

Sales Development Representative

Customer Success Manager

• Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses
• Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications
• Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs
• Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling
• Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies
• Work closely with finance team partners to track and stay informed of account financial performance of assigned clients
• Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service
• Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes