Altisource

Lead, Compliance

Altisource

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Document all process, workflow and system gaps and implement fixes
  • Work with compliance/risk to address “open issues” and formalize follow-up and sign off process
  • Implement and manage in house REO settlement operation initiatives
  • Implement and maintain strategies which will help the company manage a high volume of production without errors
  • Manage productivity requirements and implement strategies to improve production
  • Focus on the needs and expectations of internal and external customers
  • Manage customer expectations and improve performance by working through process and product deficiencies
  • Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function
  • Manage quality performance and turn-around-times for each settlement vendor
  • Continually provide feedback to vendors to develop strong strategic relationships
  • Assist in the clarification or resolution of issues as they arise between vendors and operating personnel
  • Act as the subject matter expert and communication bridge between staff members and vendors as needed
  • Monitor daily production reports and proactively manage files as they approach SLA
  • Using the results of the quality control process, initiate and execute training plans for continual improvement of all settlement activities
  • Assist in the development and implementation of internal settlement activities
  • Create comprehensive training material to achieve 100% compliance with all state regulations for REO settlement activities

Requirements

  • Minimum of 6 years’ experience in the REO settlement or Title insurance industry with a demonstrated pattern of advancement
  • Detailed knowledge of REO and the settlement function with up-to-date information on state level requirements for closing the transactions in REO space
  • Ability to work on multiple projects simultaneously and work closely to achieve SLA for those projects
  • Ability to work with cross-functional, multi-cultural teams
Benefits
  • Comprehensive insurance plans; - Medical insurance for employees and family
  • Personal Accident Benefit and Life Insurance for employees
  • 10 paid holidays
  • 26 paid days off per year
  • Lots of employee engagement activities
  • Unbeatable work from home flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REO settlementsettlement functionquality controltraining plansprocess improvementworkflow documentationproduction managementissue resolutioncustomer feedback analysisSLA management
Soft Skills
communicationcustomer focusstrategic relationship managementproblem-solvingteam collaborationmulticultural teamworkproject managementperformance improvementfeedback provisiontraining material development