Senior Relationship Manager
Alteryx
full-time
Posted on:
Location Type: Remote
Location: Alabama • Illinois • United States
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Salary
💰 $85,000 - $97,000 per year
Job Level
About the role
- Manage large Enterprise accounts from onboarding through the full customer lifecycle
- Provide temporary coverage for LATAM Enterprise accounts in 2026, conducting customer engagement in Spanish as required
- Transition to assigned United States Enterprise accounts in 2027, maintaining continuity of customer experience and revenue retention
- Lead Quarterly Business Reviews in Spanish and English to align on business objectives, enablement plans, and measurable value realization
- Develop a deep understanding of customers’ business priorities and align Alteryx solutions to support their goals
- Articulate business value and ROI to executive stakeholders, including C suite leadership
- Build and expand executive level relationships across customer organizations to strengthen long term strategic partnerships
- Own and drive renewal opportunities, including value justification discussions, navigating procurement processes, and negotiating high value contracts to ensure timely renewals
- Accurately forecast projected revenue attainment to sales leadership on a weekly basis
- Serve as a trusted advisor by benchmarking customer progress against business goals and recommending optimization strategies
- Demonstrate strong product and use case knowledge across the Alteryx platform to provide strategic recommendations
- Drive product adoption and increased usage through education, new feature introduction, use case development, and account reviews
- Collaborate effectively with Channel and Alliance Partners, Customer Success, Enterprise Sales, Fulfillment, and Support to ensure seamless customer experience, operational alignment, and coordinated account growth strategies
- Partner closely with Enterprise Sales to develop and execute account strategies focused on retention, expansion, and long term growth
- Leverage trusted advisor relationships to identify upsell and cross sell opportunities within each account
- Contribute thought leadership and best practices to the broader Customer Success and Renewals organization
Requirements
- Bilingual fluency in Spanish and English, both written and verbal required
- Minimum of 3 years of experience in Inside or Field Sales, Account Management, or Customer Success
- 2 or more years of SaaS industry experience
- Proven expertise in SaaS retention strategy and value driven sales methodology
- Strong understanding of business case development and ROI articulation
- Bachelor’s degree or equivalent experience preferred
- Demonstrated strategic thinking and problem solving skills with the ability to independently drive resolution
- Ability to manage multiple priorities in a fast paced and evolving environment
- Exceptional communication skills with experience engaging business users, technical stakeholders, management, and executive leadership
- Strong negotiation skills with the ability to navigate objections and drive mutually beneficial outcomes
- Experience working across Latin American markets strongly preferred
Benefits
- A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
- An annual $200 home office reimbursement
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid parental leave, caregiver leave, and flexible time off
- Mental health support and wellness reimbursement
- Career development and education assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS retention strategyvalue driven sales methodologybusiness case developmentROI articulationaccount managementcustomer successnegotiationforecastingproduct adoptionuse case development
Soft Skills
bilingual fluencystrategic thinkingproblem solvingcommunicationrelationship buildingcustomer engagementindependent resolutionmulti-priority managementtrusted advisorthought leadership
Certifications
Bachelor's degree