Manager, Customer Success
Alteryx
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
Visit company websiteExplore more
Salary
💰 $138,000 - $176,250 per year
About the role
- Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills
- Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success
- Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled
- Drive team initiatives for continued success, growth, scaling and development
- Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle
- Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals
- Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures
Requirements
- 3+ years of management experience
- Experience managing a remote team is preferred
- 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
- Require Strategic CSM experience (3+ Years)
- Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.)
- Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans
- Experience setting long-term goals and guiding projects, people and processes towards attainment
- Demonstrated problem solving skills and ability to show good judgment in decision making
- Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
- Ability to travel up to 25%
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid parental leave, caregiver leave, and flexible time off
- Mental health support and wellness reimbursement
- Career development and education assistance
- A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
- An annual $200 home office reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AlteryxCSM strategiestechnical implementationssales engineeringanalytics consultingcustomer success plansforecastingadoption targetsstrategic engagementsproblem solving
Soft Skills
mentoringrelationship buildingconstructive feedbackgoal settingproject guidancedecision makingadaptabilitycollaborationcommunicationleadership