Define, document, and enforce global standards for endpoint provisioning, configuration, and lifecycle management across Windows and macOS platforms
Architect scalable, automated device onboarding and lifecycle workflows that reduce manual effort and improve time-to-productivity
Drive standardization and optimization across endpoint tools and platforms, including Intune, Jamf Pro, and OSQuery
Own patching and vulnerability remediation strategies across diverse endpoint environments
Implement automation and data-driven approaches to reduce risk exposure and improve compliance visibility
Partner with Security teams to ensure endpoint posture aligns with enterprise security standards
Design and implement automation and self-service solutions that reduce ticket volume and enable proactive support
Leverage AI and analytics to identify trends, predict issues, and improve endpoint stability and user experience
Lead implementation of a Digital Employee Experience (DEX) platform to provide actionable insights into endpoint health and employee sentiment
Build and maintain data pipelines and analytics platforms using APIs, databases, SQL, and AI tooling
Develop dashboards and insights that enable data-driven decision-making for Desktop Engineering and End User Services leadership
Apply modern engineering practices, including version control, Infrastructure as Code (IaC), testing, and CI/CD where applicable
Lead execution of high-impact initiatives, including MDM migrations and platform modernization efforts
Contribute to long-term strategy and technology roadmaps for End User Services
Evaluate emerging tools and technologies that enable automation, AI-driven operations, and scalable service delivery
Act as a technical mentor and coach for the Desktop Engineering team, raising the bar on engineering rigor and automation skills
Foster a collaborative, high-performance culture across distributed teams and time zones
Champion a mindset shift from manual, reactive support to proactive, automated, and predictive operations

Requirements

Proven experience leading or executing MDM migrations, particularly with JumpCloud, Intune, and Jamf
Advanced scripting and automation skills across Windows and macOS environments (PowerShell, Bash, Python)
Strong engineering mindset with hands-on experience in automation, version control, and modern DevOps practices
Demonstrated ability to lead complex technical initiatives and influence technical direction without direct authority
Excellent communication and collaboration skills, with experience working in distributed, cross-functional environments
Experience administering Google Workspace and using Terraform or similar Infrastructure as Code tools (desired)
Strong background in building and operating data pipelines, analytics, and reporting solutions using SQL, APIs, and AI technologies (desired)
Hands-on experience with workflow automation platforms such as Microsoft Power Automate, ServiceNow, Zapier, or similar tools (desired)
Proven ability to apply AI and machine learning concepts to optimize IT operations, automate repetitive tasks, and improve user experience (desired)
Solid understanding of process mapping and the use of predictive analytics in IT service management (desired)

Benefits

Medical, dental, and vision coverage
401(k) with company match
Paid parental leave
Caregiver leave
Flexible time off
Mental health support and wellness reimbursement
Career development and education assistance
Connectivity Plus stipend of $150 to support remote work-related expenses
Annual $200 home office reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MDM migrationsscriptingautomationversion controlInfrastructure as CodeSQLAIdata pipelinesanalyticspredictive analytics

Soft Skills

communicationcollaborationleadershipinfluencementoringproblem-solvingproactive mindsetteamworkadaptabilitystrategic thinking