Alterric

Lead IT Applications and Service Manager

Alterric

full-time

Posted on:

Location Type: Hybrid

Location: Oldenburg • Germany

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Lead and further develop the IT Applications and Service Management team.
  • Coach, develop and expand the team over time.
  • Responsible for the operational management of the primary IT service provider (including Service Desk, End User Services, Managed Cloud, Network, Application Management).
  • Develop and maintain a comprehensive SAP roadmap.
  • Ensure the application landscape effectively supports the company’s strategic objectives.
  • Manage the migration of SAP S/4HANA, BW and SAC to the cloud.
  • Establish and optimize ITIL processes (Incident, Problem, Change, Release) in Jira/Confluence.
  • Monitor KPIs (e.g. MTTR, SLA compliance, license utilization) and drive continuous improvement.
  • Budget planning and controlling for operations, development and service contracts.
  • Manage standard, minor and emergency changes.

Requirements

  • Degree in Information Systems, Computer Science, Business Administration with IT focus, or a comparable qualification.
  • Several years of experience in Application Management with a focus on SAP operations and cloud transformation.
  • Experience in leading teams or project responsibility with demonstrated leadership qualities.
  • Solid ITIL knowledge and practical experience with Jira/Confluence.
  • Experience in budget and cost controlling for IT projects and services.
  • Strong stakeholder management and excellent communication skills.
  • Structured, self-driven working style with a hands-on mentality.
  • Very good German and English skills, both written and spoken.
Benefits
  • Permanent employment with collectively agreed compensation components based on a framework collective agreement.
  • 39-hour workweek, flexible working hours between 06:00 and 22:00, option for mobile/remote work, 30 days of vacation plus days off on December 24th and 31st.
  • Access to tailored training and development opportunities.
  • Informal collegial culture using first names and genuine opportunities to contribute.
  • Corporate benefits plus a €50 monthly benefits budget.
  • Time-value account for sabbaticals and similar arrangements.
  • Employer contribution to company pension scheme (20%).
  • Option to enroll in/use BKK EWE health insurance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPSAP S/4HANASAP BWSAP SACITILApplication ManagementCloud TransformationBudget PlanningCost ControllingKPI Monitoring
Soft skills
LeadershipCoachingStakeholder ManagementCommunicationStructured Working StyleSelf-DrivenHands-On Mentality