AlterCall

Customer Success Manager

• Maintain and enhance client lifecycle phases (onboarding, service-usage, renewal, and expansion) to ensure consistent and high impact engagement
• Partner cross-functionally with Product, Sales, Marketing, Technology, and Ops
• Own the renewal pipeline, proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
• Monitor key customer success metrics and implement strategies to improve outcomes and operational efficiency
• Act as an escalation point, resolving and/or coordinating escalation responses with urgency and empathy
• Share customer trends and performance insights with internal stakeholders

Client Success Manager

Administrative Assistant

• Act as a trusted partner to the Co-Founder and sales team to manage pipeline and coordinate activities
• Track the Co-Founder’s sales pipeline, manage priorities for outreach and follow-ups, and ensure timely reminders for calls and meetings
• Communicate directly with prospects and clients to answer basic product-related questions and provide interim support during conversations
• Follow up persistently on outstanding tasks, meetings, and deliverables; support with collecting payments and resolving client requests
• Manage the Co-Founder’s calendar, scheduling, emails, calls, and inquiries; maintain and update CRM records and client documentation
• Prepare reports, notes, and meeting summaries as needed; report to the Co-Founder of AlterCall

Sales Support and Administrative Assistant

Creative Strategist

• Oversee the end‑to‑end production of compelling videos for organic social, paid advertising, product showcases, and corporate branding.
• Lead creative coverage at live events — from set-up and filming to editing content that captures the energy and impact in real time.
• Develop and produce authentic, engaging content tailored to social platforms (Instagram, TikTok, YouTube, LinkedIn, etc.) that amplifies our purpose-driven messaging.
• Craft and edit video and creative deliverables optimized for high-performing paid ad campaigns.
• Use your creative lens to showcase our mission of empowering leaders and communities — crafting narratives that reinforce our movement and values.
• Work closely with marketing, product, and events teams to ensure visual and messaging consistency throughout all brand touchpoints.