ALTASNET

Support Engineer

• Triage and handling of technical support tickets (Level 0 and 1)
• Support for Microsoft Active Directory: account unlocks, password resets, user provisioning, GPOs, permissions and distribution lists
• Support for Microsoft Exchange: mailboxes, permissions, email flow, and integration with Exchange Online
• Support for Microsoft Teams: connectivity, permissions, channels and meetings
• General Service Desk activities: connectivity issues, printers, application installation, technical enquiries and escalation
• Handling tickets involving the client's internal systems and tools
• Collaborating with the internal team to share knowledge and document procedures

Junior Support Analyst