ALTANO CAPITAL GmbH

Administrative Assistant

• Lead and support a team of Customer Service Representatives, Veterinary Technicians, and clinic staff
• Drive operational excellence and continuous improvement in clinic processes
• Build strong relationships with clients and staff, ensuring exceptional service
• Oversee budgets, financial reporting, and inventory controls
• Coordinate meetings, develop agendas, and follow up on action items
• Support hiring, onboarding, and career development for clinic staff
• Ensure compliance with company policies, procedures, and industry regulations
• Manage daily operations at the Campbellville clinic
• Develop and empower clinic staff through mentorship, open communication, and constructive feedback that drives growth
• Oversee facility maintenance, vehicle fleet, and safety programs
• Approve timesheets and time-off requests for CSRs, Veterinary Technicians, Veterinarians, and clinic staff
• Review employee engagement survey results and implement action plans to address feedback
• Cultivate and reinforce a supportive, team-oriented workplace culture
• Address client concerns and assist with facilitating client education sessions

Office Manager