Alt Legal - IP Management Software

QA Engineer

• Own and drive quality assurance across the product lifecycle.
• Design, implement, and maintain comprehensive test strategies across services and repositories.
• Develop, execute, and optimize end-to-end automated tests for our web applications.
• Establish clear QA documentation, metrics, and reporting for visibility across teams.
• Build and maintain automated test suites, focusing on scalability, speed, and reliability.
• Integrate and manage automated tests within CI/CD pipelines for continuous validation.
• Evaluate and introduce new tools, frameworks, and processes to improve QA effectiveness.
• Collaborate closely with product managers and engineers to ensure release confidence and fast feedback loops.

DevOps Engineer

• Maintain and improve our Azure infrastructure, ensuring reliability, performance, and cost efficiency.
• Implement and manage Infrastructure as Code (Terraform) across environments.
• Take ownership of our security posture — IAM, Conditional Access, privileged identities, and network segmentation and edge security
• Operate and enhance CI/CD pipelines (GitHub Actions, Azure DevOps / CircleCI or similar).
• Manage and optimize logging and observability (Azure Monitor, Sentinel, ELK/EFK, Datadog, or Grafana).
• Collaborate with developers to improve deployment automation and system reliability.
• Troubleshoot infrastructure issues, deployments, and incidents.

SRE / Cloud Infrastructure Engineer, Azure

Customer Support

• Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
• Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager.
• Handling complex requests from clients in a timely manner.
• Assist the VP with the hiring and onboarding process of new Customer Support Specialists.
• Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
• Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
• Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product.
• Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives.
• Work to understand key client use cases and attributes in order to provide context-driven responses and training.
• Provide exceptional service to clients in order to help support the Customer Success team’s goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health.
• Stay current with system changes and updates.
• Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions.

Senior Customer Support Specialist

Sales

• Align the sales organization’s objectives with firm business strategy through participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting
• Learn and refine the Alt Legal sales process by engaging directly with prospects during onboarding
• Collaborate with the CEO and sales team to evolve and optimize the sales approach based on firsthand experience and feedback
• Implement a scalable, repeatable sales process with clear metrics, stages, and documentation
• Own sales forecasting, pipeline health, overall revenue performance, and board-level reporting
• Achieve assigned organizational objectives for sales, profits, volume, product mix, retention, and existing client growth
• Establish and govern the sales organization’s performance management system, including performance measures and equitable allocation of objectives
• Hire, train, and lead a high-performing sales team; establish KPIs, provide coaching, enablement, and structure
• Foster a strong team culture grounded in collaboration, accountability, and long-term company success
• Lead learning and development initiatives impacting the sales organization and steward sales talent
• Work closely with marketing to align demand generation strategies and ensure sales are equipped with collateral, insights, and tools
• Partner with customer success to ensure smooth handoffs and consistent customer experiences
• Contribute go-to-market insights to pricing, packaging, and product launch strategy
• Support M&A evaluations by providing sales-focused perspectives on potential targets

QA Engineer

SRE / Cloud Infrastructure Engineer, Azure

Senior Customer Support Specialist

Head of Sales