Alpine Home Air

Product Designer

• Lead UX strategy, visual design, and interface systems across the entire Alpine website
• Design high-conversion landing pages for 100+ HVAC buyer intents
• Create the full UI and UX flow for our new System Selector tool (interactive guided buying experience)
• Build the Alpine design system (typography, components, responsive structure)
• Redesign mobile-first user journeys with clarity, trust, and calmness
• Collaborate closely with engineering, product, and leadership to deliver pixel-perfect implementation
• Contribute to brand identity refresh and visual storytelling across the site

Senior UX/UI Designer – Conversion, Product Experience Lead

Project Manager

• - Serve as the first point of contact for customers across phone and chat
• - Guide customers toward the right next step in their journey with minimal friction
• - Ask thoughtful, targeted questions to clarify goals, constraints, and missing information
• - Resolve simple issues when appropriate to reduce unnecessary transfers
• - Apply SOPs and workflow logic while adapting to real-world customer scenarios
• - Use AI-assisted intake and routing tools as decision support, applying judgment to ensure quality
• - Set customers and downstream teams up for success through clear documentation and accurate handoffs
• - Maintain clean, complete data in internal systems
• - Provide feedback on workflows and flag gaps or edge cases
• - Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism

Senior UX/UI Designer – Conversion, Product Experience Lead

Call Center Project Coordinator