Call Center Project Coordinator
Alpine Home Air
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- - Serve as the first point of contact for customers across phone and chat
- - Guide customers toward the right next step in their journey with minimal friction
- - Ask thoughtful, targeted questions to clarify goals, constraints, and missing information
- - Resolve simple issues when appropriate to reduce unnecessary transfers
- - Apply SOPs and workflow logic while adapting to real-world customer scenarios
- - Use AI-assisted intake and routing tools as decision support, applying judgment to ensure quality
- - Set customers and downstream teams up for success through clear documentation and accurate handoffs
- - Maintain clean, complete data in internal systems
- - Provide feedback on workflows and flag gaps or edge cases
- - Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism
Requirements
- - Experience in customer operations, intake, support, or coordination roles is helpful
- - Experience working with SOPs, CRMs, or workflow tools is a plus
- - Comfort using modern tools (including AI-assisted workflows) is preferred
- - Strong communication skills, judgment, and a learning mindset matter more than industry background
Benefits
- - Competitive compensation, DOE
- - Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability and more
- - Paid educational and professional development training
- - Work-from-home (remote)
- - All computer equipment will be provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer operationsintakesupportcoordinationSOPsCRMsworkflow toolsdata managementdocumentation
Soft Skills
communicationjudgmentlearning mindsetproblem-solvingadaptabilityattention to detailprofessionalism