Senior Product Manager – Admin Experience
AlphaSense
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $180,000 - $220,000 per year
Job Level
About the role
- Own the holistic vision and roadmap for enterprise administration across internal and customer-facing systems.
- Map and optimize the enterprise customer lifecycle, from initial provisioning through renewal, ensuring tooling and workflows for both AlphaSense users and client admins support scalability and efficiency at every stage.
- Orchestrate alignment across multiple technology and operational teams to ensure cohesive end-to-end execution.
- Influence senior stakeholders and executives to drive investment and prioritization for cross-functional initiatives.
- Measure success through improved onboarding efficiency, reduced operational overhead, and enhanced enterprise customer autonomy and satisfaction.
Requirements
- A senior product leader with a track record of driving end-to-end, cross-functional transformation initiatives in enterprise SaaS.
- Adept at navigating complex organizational structures and aligning senior stakeholders across product, engineering, operations, and go-to-market functions.
- Skilled in mapping and redesigning end-to-end workflows, particularly those involving multiple systems, disparate teams, and complex edge cases.
- Experienced in enterprise lifecycle management, internal tooling, or admin experience domains, ideally with exposure to provisioning, account configuration, and customer lifecycle systems.
- Relentless in driving clarity, momentum, and execution amid competing priorities in a high-growth environment.
- Equally comfortable in the details of a workflow diagram and in strategic discussions with executives about business impact and scale.
- User- and outcome-obsessed, balancing operational realities with customer empowerment and experience quality.
Benefits
- You may also be offered a performance-based bonus
- equity
- and a generous benefits program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise SaaSend-to-end workflowsenterprise lifecycle managementprovisioningaccount configurationcustomer lifecycle systemscross-functional transformationoperational efficiencyonboarding efficiencyworkflow diagram
Soft Skills
influence senior stakeholdersdrive investmentnavigate complex organizational structuresalign teamsdrive claritymomentumexecutionuser-obsessedoutcome-focusedbalance operational realities