Alphanumeric Systems

Customer Support

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes
• Troubleshoot and resolve common issues; escalate complex cases when needed
• Manage user accounts and access across multiple platforms
• Ensure timely, accurate case handling and maintain high service standards
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations

English Customer Service Specialist – Permanent

Project Manager

• Work closely with the Project Manager to develop detailed project plans, timelines, and deliverables.
• Serve as a backup for compliance processes (e.g., Vetting & Debarment/TOV).
• Maintain spreadsheets for recruitment, travel, fees, and payment reporting.
• Track milestones and deliverables to ensure timely completion.
• Use project management tools (Smartsheet, HubSpot, Microsoft Office, AI-based programs) to monitor progress.
• Prioritize tasks across multiple therapeutic areas.
• Prepare and collect necessary documentation (COI, W-9, ACH forms, contracts).
• Share regular project status updates and reports with stakeholders.
• Keep organized, audit-ready documentation for all project activities.
• Support quarterly and annual closeout processes.
• Identify potential risks and collaborate on mitigation strategies.
• Communicate scope changes and their impact to relevant parties.
• Assist with payment processing and uploads as needed.
• Provide general administrative support to project teams.

Project Coordinator

• Manage processes associated with the order to cash and reverse distribution operations for a pharmaceutical client’s vaccine portfolio.
• Engage with the client’s customer base and trading partners to provide order and administrative support.
• Ensure compliance and accuracy throughout the entirety of the interaction.
• Develop and maintain strong customer relationships to understand operational requirements.
• Achieve customer satisfaction through front-line contact with the client’s customers.
• Handle & respond to inbound customer calls within parameters set by customer service levels.
• Maintain attention to detail while balancing efficient communication through multiple channels of communication.
• Proactively identify opportunities for process improvements.

English Customer Service Specialist – Permanent

Project Coordinator

Customer Service/Call Center Specialist – Pharmaceuticals Service Center