Alphanumeric Systems

Customer Support

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes
• Troubleshoot and resolve common issues; escalate complex cases when needed
• Manage user accounts and access across multiple platforms
• Ensure timely, accurate case handling and maintain high service standards
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations

English Customer Service Specialist – Permanent