Alphanumeric Systems

Backend Engineer

• Build and maintain scalable web applications, data pipelines, and workflows using Postgres SQL and Azure Synapse.
• Troubleshoot, enhance, and optimize existing UI and data workflows for reliability and performance.
• Analyze and resolve production issues across front end, back end, and data layers with root-cause analysis and permanent fixes.
• Design and maintain data control frameworks to ensure integrity, security, and compliance across Synapse and integrated applications.
• Collaborate with actuarial stakeholders to gather requirements and deliver reliable, high quality solutions.
• Participate in Agile ceremonies, backlog grooming, and task estimation.
• Apply CI/CD, unit testing, version control, and monitoring best practices.
• Use automation and scripting to improve deployment efficiency and system scalability.
• Support QA/UAT cycles, ensuring deliverables meet business and usability expectations.
• Create and maintain comprehensive technical documentation for long-term knowledge sharing.

Fullstack Software Engineer, Python, Azure – Contract

Customer Support

• Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes.
• Troubleshoot and resolve common issues; escalate complex cases when needed.
• Manage user accounts and access across multiple platforms.
• Ensure timely, accurate case handling and maintain high service standards.
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.

Chinese-Mandarin Customer Service Specialist – Permanent

Customer Service Specialist, Chinese-Mandarin

Analyst

• Provide timely IT service desk support to contracted clients
• Use defined procedures for responding to customer calls
• Collect information from caller and document data elements in designated tool
• Maintain records of all calls from customers using designated Service Management tool
• Provide detailed documentation of all steps involved in resolving customer issues
• Escalate issues to the appropriate department and personnel
• Investigate, examine, troubleshoot, and solve hardware and software issues quickly
• Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers
• Provide support and instruction for client products
• Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing
• Update knowledge base for all clients
• Unlock and reset passwords for user accounts
• Resolve issues for clients using designated remote access tool
• Ability to have flexible schedule to assist in responding to emergency support issues and situations

Fullstack Software Engineer, Python, Azure – Contract

Chinese-Mandarin Customer Service Specialist – Permanent

Customer Service Specialist, Chinese-Mandarin

IT Service Desk Analyst