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English Customer Service Specialist – Permanent
Alphanumeric SystemsCustomer Helpdesk Analyst providing technical support for clinical systems at a major Pharma company. Delivering Level 1 support through phone, email, and ticketing for clinical systems and processes.
About the role
Key responsibilities & impact- Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes
- Troubleshoot and resolve common issues; escalate complex cases when needed
- Manage user accounts and access across multiple platforms
- Ensure timely, accurate case handling and maintain high service standards
- Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations
Requirements
What you’ll need- Fluent in English (written and spoken)
- Strong communication and customer service skills with empathy and clarity
- Ability to multitask under pressure and maintain attention to detail
- Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred
- Comfortable with technology and quick to learn new systems
Benefits
Comp & perks- Internet allowance
- Private health insurance
- Full training provided
- Dozens of E-Learning courses available
ATS Keywords
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Soft Skills
strong communication skillscustomer service skillsempathyattention to detailmultitasking under pressure