AlphaHire

Client Success Manager

AlphaHire

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Own a portfolio of employer accounts, managing communication, expectations, timelines, and delivery
  • Lead onboarding and kickoff calls to ensure alignment on role requirements and hiring success criteria
  • Partner with hiring managers and founders to clarify interview processes, candidate profiles, and decision frameworks
  • Maintain structured weekly updates, pipeline reviews, and feedback loops
  • Identify risks early (stalled searches, misalignment, slow feedback cycles) and proactively resolve them
  • Collaborate with internal recruiters and sourcing teams to translate client needs into execution
  • Track performance metrics including pipeline health, time-to-fill, and conversion rates
  • Drive renewals and expansion opportunities by delivering strong hiring outcomes
  • Build repeatable systems, documentation, and account management processes as a founding hire

Requirements

  • 3–7 years of experience in **account management, client services, or recruiting agency roles**
  • Proven ability to manage multiple concurrent employer relationships
  • Strong consultative skills combined with operational execution
  • Experience working with startup, high-growth, or tech clients preferred
  • Comfortable navigating hiring managers, founders, HR, and recruiting stakeholders
  • Detail-oriented with strong written communication and follow-through
  • Commercial mindset focused on retention, expansion, and long-term account value
  • Experience using CRM, ATS, and recruiting tools
  • Nice to Have
  • In-house recruiting or HR business partner experience
  • Experience supporting high-volume or technical hiring
  • Familiarity with startup ecosystems and VC-backed companies
  • Comfort working in early-stage, ambiguous environments
Benefits
  • Flexible work hours
  • Health insurance coverage
  • Learning and development budget
  • Opportunity to work directly with experienced startup operators
  • High-performance, ownership-driven culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesrecruitingperformance metricspipeline healthtime-to-fillconversion ratesconsultative skillsoperational executionhigh-volume hiring
Soft Skills
communicationdetail-orientedfollow-throughcommercial mindsetcollaborationproblem-solvingstakeholder managementalignmentproactive resolutionorganizational skills