Customer Service Representative
AlphaHire
full-time
Posted on:
Location Type: Hybrid
Location: Cuernavaca • Mexico
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About the role
- Communicate with candidates and internal team members via phone, email, and messaging platforms
- Handle inbound and outbound calls in a professional and timely manner
- Provide clear information to candidates and guide them through next steps
- Schedule calls, interviews, and follow ups accurately
- Maintain detailed and organized notes in internal systems
- Follow structured workflows and daily communication goals
- Support recruiting and account operations as needed
- Ensure a positive and professional experience for all candidates
Requirements
- Strong verbal and written communication skills
- Confidence speaking on the phone with new people daily
- Proactive, reliable, and detail oriented
- Strong work ethic and accountability
- Comfortable working in a fast paced, performance driven environment
- Ability to follow processes while adapting to change
- Interest in long term professional growth
Benefits
- Stable full time position
- Clear growth opportunities within a recruiting agency
- Exposure to recruiting operations and candidate coordination
- Structured processes and defined expectations
- Supportive and collaborative team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationproactivereliabledetail orientedstrong work ethicaccountabilityadaptabilityinterpersonal skillscustomer service