Alpha Talent Solutions - Joelle Borg

Business Analyst

• Gather and document business requirements for platform enhancements and system improvements
• Work with internal teams to understand business processes and translate requirements into clear development tickets
• Support the investigation and resolution of platform and system issues
• Liaise with developers and stakeholders to clarify requirements and track progress
• Assist with user acceptance testing (UAT) and validate completed developments
• Monitor platform performance, operational processes and outstanding issues
• Review reports and data to identify trends, inconsistencies and improvement opportunities
• Support reporting improvements by validating data and documenting reporting requirements
• Maintain accurate documentation, meeting notes and process updates
• Contribute to continuous improvement initiatives across platforms and business processes.

Junior Business Analyst – IT

System Administrator

• Maintenance of all web sites for the international group at the infrastructure level.
• New site creation including new sites for new jurisdictions (countries).
• Update and monitoring of new software versions and technologies.
• Install and administration of new infrastructures and existing infrastructures.
• Technical support/reporting during audits.
• Automated periodical reporting to the different gaming control entities (updating or augmenting the current automated tools).

Linux System Administrator

Influencer Marketing

• Develop and coordinate influencer marketing campaigns targeting German-speaking audiences across the DACH region.
• Source, evaluate, and onboard influencers, streamers, and content creators who align with campaign objectives and brand values.
• Build and maintain strong relationships with influencers and brand ambassadors, ensuring effective collaboration and long-term partnerships.
• Coordinate campaign activities from initial planning and briefing through to execution and reporting.
• Monitor influencer content, campaign schedules, and promotional activities to ensure all deliverables are completed as agreed.
• Negotiate partnership terms and assist in managing influencer budgets and commercial agreements.
• Track campaign performance and analyse key acquisition and engagement metrics, identifying opportunities for optimisation.
• Monitor community interactions across influencer channels and provide recommendations to enhance audience engagement.
• Prepare performance reports and share insights to support future campaign planning and decision-making.
• Act as a liaison between influencers, customer support teams, and internal stakeholders to ensure smooth communication and execution.
• Stay informed about emerging trends, creators, platforms, and developments within the influencer marketing and streaming landscape.
• Contribute new ideas and opportunities to strengthen influencer partnerships and overall marketing performance.

German Speaking Influencer Marketing Coordinator

Customer Success Manager

• Plan, coordinate, and execute CRM campaigns targeting the Turkish market across Sportsbook and Casino.
• Localise campaign content and customer communications to ensure relevance and consistency with brand guidelines.
• Configure and manage promotional offers including bonuses, free bets, free spins, cashback campaigns, and other retention initiatives.
• Create, schedule, and monitor CRM communications across Email, SMS, Push Notifications, Onsite Messaging, and promotional landing pages.
• Collaborate closely with internal stakeholders including CRM Operations, Content, Design, and Market teams to ensure smooth campaign delivery.
• Analyse campaign performance and customer behaviour to identify opportunities for improving engagement, retention, and revenue performance.
• Monitor key CRM metrics such as open rates, click-through rates, conversion, deposits, turnover, retention, and NGR.
• Support customer segmentation and lifecycle marketing initiatives to enhance player experience and retention.
• Conduct quality assurance checks to ensure campaigns, communications, and promotional mechanics are correctly configured before launch.
• Keep up to date with major sporting events, betting trends, market developments, and competitor activity to contribute fresh campaign ideas.
• Assist in developing promotional concepts for key sporting events, seasonal campaigns, and ongoing retention activities.

CRM Executive – Turkish Speaking

Project Manager

• Assist with the coordination and execution of projects across multiple brands and business functions
• Work closely with project managers, product teams, developers, designers, QA specialists, and other stakeholders to ensure smooth project progress
• Keep project-related documentation updated, including timelines, meeting notes, status reports, and risk logs
• Organise and participate in project meetings such as stand-ups, sprint reviews, and stakeholder updates
• Monitor project schedules and identify potential delays, risks, or blockers, escalating where necessary
• Support scope management processes and ensure any project changes are properly documented
• Provide regular progress updates to internal stakeholders and team members
• Assist with implementing new project processes, tools, and templates within the PMO structure
• Contribute to continuous improvement initiatives and retrospective discussions
• Coordinate with external vendors or third parties when required for integrations or platform-related updates

Junior Business Analyst – IT

Linux System Administrator

German Speaking Influencer Marketing Coordinator

CRM Executive – Turkish Speaking

Junior Project Manager