Alpha Talent Solutions - Joelle Borg

Customer Support

• Supporting users and answer their questions via email.
• Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
• Collaborating with your team members.
• Providing feedback to managers on trends, common end-user mistakes and questions.
• You are our eyes and ears and you know the users the best!
• Giving input on improvements of publication rules to improve user experiences.
• Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
• Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.
• Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.
• Liaise with external partners to address support queries and ensure smooth transaction processes.
• Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.

Swedish Customer Support Agent