Alpega

Customer Service Representative, Polish, Spanish

Alpega

full-time

Posted on:

Location Type: Hybrid

Location: Sant Cugat • Spain

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About the role

  • Help our customers have the best customer experience
  • Gather customer requirements and obtain order information.
  • Solve customer concerns and escalate issues when appropriate.
  • Document issues and actions according to customer requirements.
  • Collect, complete, and enter information into the database.
  • Support the Controlling Department in the process of cancellation, cash collection, and debt mediation.

Requirements

  • Previous experience working in customer service is ideal but not mandatory.
  • Native Polish
  • Fluent in English/Spanish
  • Willingness to learn and grow
  • Curious and can-do attitude
  • Resourceful and highly motivated, with a focus on client satisfaction.
  • Team player able to build good relationships across functions and collaborate to achieve shared goals.
  • High accuracy and attention to detail standards
Benefits
  • Temporary contract (sick leave replacement)
  • Work model: hybrid with 3 days in the office
  • Grow and learning opportunities in an international environment.
  • The possibility to work in a team, but also to work independently.
  • An excellent career opportunity at a leading player in transportation management software.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer experienceproblem-solvingdocumentationattention to detailteam playerrelationship buildingcollaborationresourcefulnessmotivationcuriosity