Customer Service, Spanish, Portuguese
Alpega
full-time
Posted on:
Location Type: Hybrid
Location: Sant Cugat • Spain
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About the role
- Help our clients by being part of the team responsible for keeping the platform secure (document review, information validation, etc.)
- Solve problems and put your analytical skills into practice
- Address customer concerns and escalate issues when appropriate
- Document problems and actions according to customer requirements.
- Collect, complete, and enter information into the database.
Requirements
- 1 or 2 years' experience working in administration or customer service (insurance, legal services, ideal but not mandatory)
- Very detail-oriented
- Bilingual in Spanish and Portuguese
- English (ideal but not mandatory, high level)
- Experience with Salesforce (ideal but not mandatory)
- Ingenuity and high motivation, with a focus on customer satisfaction
- Team player capable of building good cross-functional relationships and collaborating to achieve shared goals
- High precision standards
Benefits
- Work model: hybrid with an emphasis on remote
- Opportunities for growth and learning in an international environment
- The possibility to work in a team, but also independently
- An excellent opportunity in a leading transportation management software company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical skillsdetail-orientedbilingualcustomer satisfactionteam playercollaborationhigh motivationhigh precision standards