Alpaca

Registered Brokerage Client Service Associate

Alpaca

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Asia

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About the role

  • Assist clients and broker partners by being the first point of contact on service needs and issues
  • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.
  • Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.
  • Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
  • Ensure new business paperwork is accurately and successfully submitted.
  • Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment
  • Ability to independently make decisions within general guidelines
  • Basic understanding of KYC and client onboarding processes

Requirements

  • Excited about Alpaca’s mission and what we’re building
  • One to two years of experience in the securities industry.
  • FINRA Series 7 license
  • Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment
  • Must have strong written and communication skills
  • Experience with FINRA, Federal, and SEC regulations
  • Ability to collaborate and work effectively in a remote team environment
  • Must possess the ability to adapt to a changing business and regulatory environment
  • Enjoys challenges and taking ownership of new responsibilities
Benefits
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCclient onboardingoperational requests processingfunds distributionscash journalsstock journalsACATs initiationform submissionstransfersattention to detail
Soft Skills
positive demeanorresiliencedecision makingwritten communicationcollaborationadaptabilityownershipproblem solvingcustomer servicetime management
Certifications
FINRA Series 7 license