Alohi

Support Engineer

• Assist the Customer Support team with in-depth technical cases, ensuring timely and effective solutions
• Lead the resolution of escalated technical issues, using advanced diagnostic techniques to troubleshoot complex problems
• Participate in incident response and post-mortem reviews, helping to strengthen system reliability and service quality
• Collaborate with engineering and product teams to identify and resolve recurring issues, and contribute to long-term product improvements
• Develop and maintain detailed documentation of technical issues, resolutions, and best practices to enhance the knowledge base
• Contribute to product improvement initiatives by providing feedback from customer interactions and troubleshooting insights
• Identify opportunities to implement automations in support workflows, reducing repetitive tasks and streamlining escalation processes
• Partner with internal teams to design and deploy monitoring and alerting solutions for proactive issue detection

Senior Technical Support Engineer

Security Engineer

• Design and enforce policies and procedures to protect customers' data
• Ensure ongoing compliance with ISO 27001, SOC 2, HIPAA, GDPR, and other applicable frameworks.
• Implement and enhance policies and procedures aligned with industry standards and regulations.
• Conduct regular assessments to verify and validate compliance efforts.
• Manage and review vendor paperwork, ensuring compliance with legal and regulatory requirements.
• Apply effective risk management techniques and offer proactive advice on possible legal issues
• Communicate and negotiate with external parties (regulators, auditors, external counsel, public authority etc.), creating relations of trust

Information Security and Compliance Officer

Backend Engineer

• Develop server-side logic and APIs.
• Develop and maintain the central database ensuring high responsiveness and performance to frontend requests.
• Build and maintain mission-critical backend systems to support high-volume requests.
• Address performance issues in a scalable environment.
• Create web services and implement various backend modules.
• Ensure development tasks are completed within timelines and that issues are fully tested with minimal defects.

Senior Backend Developer

QA Engineer

• Lead manual testing across web, desktop, Android and iOS apps.
• Plan and execute exploratory / regression tests across all Alohi products.
• Write and maintain clear test plans, test cases and check-lists.
• Design, prioritise and implement automation scripts for smoke & regression suites (e.g. Playwright, XCTest).
• Own defect lifecycle: discovery, tracking, triage, verification and reporting.
• Champion QA best practices in CI/CD pipelines; maintain test data and environments.
• Define and monitor QA KPIs (pass-rate, escaped defects, mean-time-to-fix).
• Facilitate release readiness reviews with PMs & Engineering Leads.
• Continuously improve tools & processes; evaluate buy-vs-build test solutions.

Senior QA Engineer

Customer Support

• Respond to customer queries and provide technical support promptly and accurately via email or chat.
• Serve as an escalation point for complex customer issues requiring deep technical understanding; investigate and diagnose challenging problems and ensure timely, effective resolutions.
• Assist in the creation and maintenance of internal and external documentation.
• Maintain and update internal databases with detailed information about technical issues, workarounds, and customer insights to share knowledge across teams.
• Systematically gather, analyse, and synthesise customer feedback from various channels to identify trends, pain points, and feature requests; champion user needs and collaborate with product and development teams to inform the roadmap.
• Identify opportunities to improve support processes to increase customer satisfaction and efficiency.
• Work closely with engineering, product management, and marketing teams to ensure alignment on product features, updates, and customer communication strategies.
• Continuously learn about products, underlying technologies, and the broader AI landscape to maintain expertise and deliver high-quality support.

Senior Technical Support Engineer

Information Security and Compliance Officer

Senior Backend Developer

Senior QA Engineer

Customer Support Specialist