Almaviva Solutions

Manager

• Liderar a estratégia comercial e técnica na plataforma Google (GCP, Workspace e Education), impulsionando o crescimento da receita por meio de vendas complexas e consultivas.
• Garantir o alinhamento entre as soluções tecnológicas e as necessidades de negócio dos clientes, mantendo um relacionamento estreito com o fabricante para alavancar oportunidades de mercado.
• Definir e executar o plano de vendas alinhado aos objetivos organizacionais, utilizando análises de mercado e tendências de Cloud Computing e IA.
• Gerir e motivar equipes comerciais internas e virtuais (Cross), desenvolvendo competências e garantindo a entrega de soluções eficazes sob pressão.
• Atuar como ponto focal, construindo pontes para a evolução de oportunidades e suporte técnico-comercial.
• Manter e expandir a base de clientes-chave, identificando necessidades de Upsell e Cross-sell em conjunto com o fabricante.
• Conduzir ciclos de vendas longos e negociações de alto valor, garantindo o fechamento de contratos robustos e personalizados.
• Acompanhar indicadores de desempenho (KPIs) como taxa de conversão, volume de vendas e ciclo médio, ajustando a rota estratégica sempre que necessário.

Gerente Comercial

QA Engineer

• Prepare, document, and maintain test scenarios, test cases, and test scripts based on requirements and acceptance criteria.
• Plan and execute functional, integration, regression, exploratory, and UAT tests, and, when applicable, non-functional tests.
• Develop, maintain, and execute test automation scripts, contributing to the evolution of the automation strategy.
• Prepare and manage test data sets and environments for test execution.
• Validate functionalities of applications, corporate portals, and CMS solutions, ensuring alignment with business requirements.
• Identify, log, track, and validate defect fixes, performing retests when necessary.
• Analyze evidence and logs to support root cause identification of failures.
• Work closely with development, business, architecture, UX/UI teams, and Product Owners to ensure delivery quality.
• Ensure test traceability, documentation of evidence, and compliance with quality processes.
• Support the definition of acceptance criteria, requirements review, and risk identification.
• Contribute to continuous improvement of testing processes, tools, and practices.

Test Analyst, Mid-level

Systems Engineer

• Provide first- and second-level technical support to users of the HCL Digital Experience (DX) platform, assisting content authors, administrators and other corporate portal users.
• Guide users on how to use the platform features, clarifying questions about navigation, content management, permissions, publication workflows and other available resources.
• Receive, log, classify, prioritize and track tickets from multiple channels (service portal, e-mail, phone and chat), ensuring compliance with established SLAs.
• Perform technical triage of requests, identifying incidents, service requests, operational questions and improvement opportunities.
• Investigate, reproduce and diagnose issues reported by users, collecting evidence, logs and technical information that help identify the root cause.
• Resolve portal-related incidents whenever possible, or escalate to development, infrastructure teams or vendors, following up on the case until completion.
• Continuously monitor the lifecycle of tickets, maintaining clear, concise and proactive communication with users about the status of their requests.
• Create and keep the knowledge base up to date by producing operational procedures, manuals, FAQs, tutorials and technical articles to support users and internal teams.
• Deliver basic training and guidance to users on platform usage, promoting greater autonomy and reducing recurring incidents.
• Support content publishing and management activities when required, advising on best practices for platform usage.
• Identify trends in recurring incidents and propose preventive actions and opportunities to improve support processes and portal usability.
• Act as a liaison between users, technical teams, development and infrastructure, ensuring proper information flow and tracking of requests.
• Participate in acceptance testing and functional validation of fixes and improvements implemented on the platform.
• Ensure correct documentation of performed activities, securing traceability, service history and compliance with ITSM processes.
• Contribute to continuous improvement of support processes, service quality and user satisfaction.

Systems Support Analyst (Mid-level)

Backend Engineer

• Desenvolver e manter aplicações em PHP;
• Codificar a partir de especificações funcionais e técnicas;
• Planejar e acompanhar atividades em nível de tarefa;
• Reportar progresso das atividades;
• Realizar análise e inspeção de código;
• Atuar na sustentação e evolução de APIs e integrações entre sistemas;
• Contribuir com melhorias de performance, estabilidade e qualidade das aplicações.

Analista de Programação SR, PHP

• Development of applications using Java technologies
• Collaboration with project teams to deliver technological solutions
• Implementation of APIs and microservices
• Documentation of solutions following specified standards

Senior Java Back-end Development Analyst

Project Manager

• Oversee and manage the tracking and delivery of IT projects.
• Create and monitor project schedules, primarily using MS Project.
• Support the definition and application of project development methodologies, including agile practices (Scrum).
• Ensure compliance with corporate and IT governance processes and best practices.
• Work on process management and improvement (Business Process Management).
• Support technical analysis of solutions, including object-oriented concepts.