AlmavivA Experience

Analyst

• Creation of new reports and performance indicators
• Modification and correction of deviations in existing reports
• Preparation of presentations for internal and external clients
• Analysis of generated information and identification of operational deviations
• Management of Quality Assistants
• Comparing monitoring results with operational performance outcomes
• Providing input to initiatives aimed at improving telephone customer service quality
• Participating in special projects related to assigned activities
• Monitoring the consistency of information in the monitoring database
• Providing feedback to Quality Assistants and Quality Monitors

Mid-level Continuous Improvement Analyst