Mid-level Continuous Improvement Analyst
AlmavivA Experience
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Creation of new reports and performance indicators
- Modification and correction of deviations in existing reports
- Preparation of presentations for internal and external clients
- Analysis of generated information and identification of operational deviations
- Management of Quality Assistants
- Comparing monitoring results with operational performance outcomes
- Providing input to initiatives aimed at improving telephone customer service quality
- Participating in special projects related to assigned activities
- Monitoring the consistency of information in the monitoring database
- Providing feedback to Quality Assistants and Quality Monitors
Requirements
- University degree
- 1–3 years of professional experience
Benefits
- Meal allowance (meal voucher)
- Gympass membership
- Life insurance
- Partnerships with higher education institutions and SESC
- Health insurance
- Dental insurance
Applicant Tracking System Keywords
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Soft Skills
analysismanagementfeedbackpresentation skills
Certifications
university degree