Mid-level Continuous Improvement Analyst

AlmavivA Experience

Analyst improving operational quality for Almaviva Experience handling reports, quality assistants, and operational analysis. Enhancing customer service quality through project collaboration and data management.

Posted 4/12/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Creation of new reports and performance indicators
Modification and correction of deviations in existing reports
Preparation of presentations for internal and external clients
Analysis of generated information and identification of operational deviations
Management of Quality Assistants
Comparing monitoring results with operational performance outcomes
Providing input to initiatives aimed at improving telephone customer service quality
Participating in special projects related to assigned activities
Monitoring the consistency of information in the monitoring database
Providing feedback to Quality Assistants and Quality Monitors

Requirements

What you’ll need

University degree
1–3 years of professional experience

Benefits

Comp & perks

Meal allowance (meal voucher)
Gympass membership
Life insurance
Partnerships with higher education institutions and SESC
Health insurance
Dental insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

analysismanagementfeedbackpresentation skills

Certifications

university degree