Senior Clinical Project Manager
Alimentiv
PMP
Director, Clinical Operations
Alma
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $170,000 - $180,000 per year
Job Level
Lead
About the role
- Lead the design and execution of internal auditing systems that support continuous improvement in operational quality and compliance.
- Develop and track operational compliance KPIs, using data to drive strategy and operational enhancements.
- Ensure operational frameworks align with federal and state regulations, industry best practices, and Alma’s standards.
- Monitor audits, risk protocols, and compliance efforts to proactively identify risks and uphold the highest operational standards.
- Serve as the operational lead for Alma’s documentation review program, translating strategic vision into phased, actionable workflows.
- Develop and optimize scalable processes that ensure compliant operational workflows and documentation standards.
- Collaborate with the COO to integrate operational quality efforts into company-wide operational systems and performance metrics.
- Partner with cross-functional leaders to align operational strategy with product, technology, and operations initiatives.
- Use performance data and audit trends to inform quality initiatives and provide strategic updates to executive stakeholders.
- Direct the Integrity Standards team in monitoring provider adherence to administrative and membership standards, including conduct and fraud monitoring.
- Guide the development and execution of protocols to detect and address deviations from Alma’s operational expectations.
- Review findings and recommendations from the team and ensure appropriate follow-up actions are taken.
- Work cross-functionally to implement corrective actions and long-term improvements.
- Provide coaching and professional development for team leaders, ensuring high team performance and engagement.
- Oversee resource planning and ensure effective internal and cross-functional communication.
- Collaborate with senior leadership to ensure operational initiatives support broader strategic priorities, including growth, technology adoption, and provider engagement.
- Partner with Product and Marketing teams to align rollout milestones with provider experience and operational capacity.
- Provide operational expertise to initiatives focused on workflow innovation, efficiency, and request fulfillment (e.g., medical record requests).
Requirements
- 10+ years of progressive experience in operations management and leadership in a tech-forward environment, with significant operational and quality improvement responsibilities.
- Demonstrated success in leading data-driven operational quality and compliance programs at scale.
- Strong track record of integrating technology into operational workflows and documentation practices.
- Knowledge of healthcare regulations, compliance standards, and risk mitigation strategies.
- Exceptional leadership, communication, and change management skills.
- Ability to use operational metrics to inform strategy and drive accountability across multidisciplinary teams.
Benefits
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 12 paid holidays and 1 Alma Give Back Day
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational compliance KPIsdata-driven operational quality programsrisk mitigation strategiesworkflow innovationprocess optimizationaudit monitoringdocumentation standardsperformance metricscorrective actionsquality improvement
Soft skills
leadershipcommunicationchange managementcoachingteam performancecross-functional collaborationstrategic thinkingengagementresource planningproblem-solving
