Alma

Vendor Program Manager – Process Innovation

Alma

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $157,000 per year

About the role

  • Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals.
  • Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations.
  • Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement.
  • Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing.
  • Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance.
  • Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards.
  • Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams.
  • Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors.
  • Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects.

Requirements

  • You have 4–6 years of experience in Business Operations or Program Management, ideally within healthcare, revenue cycle management (RCM), or high-growth startup environments.
  • You bring 2+ years of direct experience in BPO vendor management, including a proven track record of executing vendor RFPs and managing vendor portfolios of 10+ vendors.
  • You have demonstrated experience building vendor management programs from scratch and scaling them to maturity.
  • You possess strong analytical skills and the ability to translate complex data into actionable program recommendations.
  • You are a skilled communicator who can influence cross-functional stakeholders and external partners at all levels.
  • You are relentlessly organized, with a meticulous eye for detail and a knack for managing complex, moving parts.
  • You have experience working with contract platforms, project management tools (such as Asana), and AI to streamline the work involved in managing vendors.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
vendor managementprogram managementdata analysisfinancial performance analysisproject managementcontract managementvendor RFP executionperformance monitoringcompliance managementstrategic planning
Soft Skills
communicationorganizational skillsanalytical skillsinfluencing stakeholdersattention to detailcollaborationproblem-solvingrelationship managementcontinuous improvementadaptability