Customer Service Specialist
Ally
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Helping customers navigate their account, assisting them with payments, and helping them make account changes
- Communicate with customers on the phone or by chat
- Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems
- Put themselves in their customers’ shoes and advocate for them when necessary
- Problem-solving skills to the satisfaction of the customer
- Asking specific questions and recording feedback from customers
- Addressing concerns and offering potential solutions
Requirements
- Excellent listening and understanding skills
- Excellent verbal and written communication skills
- Critical thinking and problem solving
- Ability to multitask and adapt to changing priorities
- Ability to follow instructions
- Excellent time management
- Data entry
Benefits
- The flexibility to create your own schedule
- Merit advancement opportunities
- Career development & training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entry
Soft Skills
listening skillsverbal communicationwritten communicationcritical thinkingproblem solvingmultitaskingadaptabilitytime management