Business Development Representative
Ally Logistics
Account Development Representative
Ally Logistics
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
JuniorMid-Level
About the role
- Develop and implement strategies with Account Teams and Sales Leadership to maximize and strengthen relationships with all customers
- Assist in Developing customer SOP’s
- Assist in escalated situations with customers and aid in providing solutions
- Communicate potential issues and concerns with the operations team
- Review new and upcoming accounts
- Set weekly check-ins with leadership
- Effectively communicate team needs to leadership
- Professional communication both internally and externally
- Understand the urgency and risk of each individual account
- Set expectations internally for all personnel involved with SMB accounts
- Willingness to coach and take ownership of all assigned accounts
- Assist in after-hours coverage where needed
- Cross-functional collaboration
- Professional and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)
- Professional and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)
- Bid on ALL spot market opportunities that fit Ally’s capabilities
- Utilize leadership for all questions and concerns regarding an account
- Bring all escalations to Customer Success and Customer Issues email distros
- Ensure loads are being built and scheduled in a timely manner
- Close loads out in a timely manner
- Respond to billing needs (POD, lumper, etc)
- Create Customer SOPs for ALL accounts
- Set up customer calls and check-ins
- Determine the best equipment type (i.e. Could this be partial?)
Requirements
- Experience in maintaining and developing accounts
- Minimum 2 years of industry experience
- Alignment with Ally’s #HUSTLE values
- Strong written and verbal communication skills
- Must be comfortable in a fast-paced and high-energy environment
- Willingness to coach and be coached
- Strong detail orientation
- Conflict management and resolution skills
- Organized
- Positive attitude
- GRIT
- Ability to multitask
