Talent Support Specialist, Bilingual Preferred
AllWork
full-time
Posted on:
Location Type: Hybrid
Location: Iselin • New Jersey • United States
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Job Level
About the role
- Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat.
- Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms.
- Provide general troubleshooting via phone calls, chats, and emails for any technical issues reported by customers.
- Handle Data Entry on various platforms and perform Electronic Filing of employee data.
- Assist with other general office duties as required.
- Utilize HR service/support knowledge to enhance customer interaction and solution provision.
Requirements
- At least 1 year of Customer Service Experience in a call center environment required.
- Leadership experience within a customer service or call center environment is highly valued.
- Proven ability to manage calls and emails effectively in a high-volume setting.
- Excellent written and verbal communication skills.
- Strong multi-tasking abilities, able to manage multiple tasks simultaneously.
- Knowledge of Zendesk or similar help desk software is beneficial.
- Proficiency in Google Docs and Microsoft Office Suite is advantageous.
- Familiarity with HR processes, particularly Onboarding/Payroll, is a plus.
- HR service/support experience or HR knowledge is highly valued.
- Bilingual- English fluency is required, Spanish is preferred, French is a plus but not required.
Benefits
- Allwork is an Equal Employment Opportunity employer.
- Diversity and inclusion.
- Hybrid work schedule.
- Opportunities to expand skills and take on new challenges
- Investing in team’s development and growth of meaningful careers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencedata entrytroubleshootingHR processesonboardingpayroll
Soft Skills
leadershipwritten communicationverbal communicationmulti-taskingcustomer interaction