AllWork

Customer Support

• Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat.
• Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms.
• Provide general troubleshooting via phone calls, chats, and emails for any technical issues reported by customers.
• Handle Data Entry on various platforms and perform Electronic Filing of employee data.
• Assist with other general office duties as required.
• Utilize HR service/support knowledge to enhance customer interaction and solution provision.

Talent Support Specialist, Bilingual Preferred

Business Analyst

• Serve as the first point of contact for internal reporting and data requests; gather context, align on the question being asked, and deliver accurate outputs on time
• Build and maintain reporting in Sigma so stakeholders have access to reliable, up-to-date dashboards and performance views
• Create ad hoc reports and summaries that answer specific business questions for internal teams and, at times, client-facing needs
• Partner with cross-functional leaders to define metrics, align on data definitions, and document reporting logic so work is consistent and repeatable
• Support process improvements related to reporting requests, including templates, documentation, and lightweight workflow optimization
• Combine and reconcile datasets when needed, including mapping external data sources to internal reporting for analysis and trend tracking
• Assist on larger analysis and reporting initiatives by gathering requirements, validating outputs, and supporting rollout to stakeholders

Talent Support Specialist, Bilingual Preferred

Junior Business Analyst