Lead strategy, governance, and continuous maturation of the enterprise Crisis & Incident Management program
Strengthen the “bridge” between incidents and crises by improving escalation thresholds, operating rhythms, and executive engagement models
Define and report program outcome KPIs and metrics that reflect enterprise readiness and risk posture (e.g., time-to-notify, time-to-convene, decision cadence, action closure)
Serve as a trusted advisor to senior leaders and crisis sponsors; support high-stakes decision-making during elevated and critical events
Produce executive-ready materials (briefings, updates, governance reporting) that enable consistent, informed decisions
Design and deliver enterprise exercises (tabletops, simulations, functional drills) to validate readiness and strengthen leader muscle memory
Establish an after-action discipline that drives measurable improvements and reduces repeat issues
Drive adoption and continuous improvement of crisis management tooling and workflows (e.g., crisis management platforms; emergency notification systems)
Ensure the crisis function supports a shared operating picture and structured incident management approach (virtual EOC concepts and role clarity consistent with incident management best practice)
Build durable partnerships across Technology, Cybersecurity, Risk, Legal, Communications, Physical Security, Business Continuity, Disaster Recovery, and Supplier/Third-Party teams to improve coordinated response and recovery
Align regionally (e.g., Canada/UK/India/MX) to drive enterprise consistency while respecting local operating needs
Lead, mentor, and develop a team; building a culture of clarity, accountability, and continuous improvement.

Requirements

10+ years of related experience
Bachelor's degree (preferred)
Demonstrable and progressive experience in crisis management, incident management, operational resilience, business continuity, and/or disaster recovery within a large enterprise environment
Proven experience working directly with senior executives during high-stakes events; strong executive presence and decision support capability
Demonstrated ability to mature programs through governance, metrics, training, and continuous improvement (not just operate them)
Experience designing and leading exercises/simulations and translating lessons learned into sustained capability improvements
Strong program management and cross-functional influence skills in a matrixed environment
Experience in regulated and/or highly complex enterprise environments; comfort partnering with second-line risk and governance functions
Familiarity with crisis management and business continuity management systems standards and structured approaches to crisis capability development (e.g., ISO 22361, ISO 22301)
Experience with mass notification and crisis management platforms (e.g., Fusion or similar; AlertMedia/Everbridge-type tools)
Certifications such as CBCP/DRI/BCI or incident management credentials.

Benefits

Health insurance
401(k) matching
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

crisis managementincident managementoperational resiliencebusiness continuitydisaster recoveryprogram managementmetrics developmentexercise designgovernancecontinuous improvement

Soft Skills

executive presencedecision supportcross-functional influencementoringteam developmentclarityaccountabilitycommunicationpartnership buildingstrategic thinking

Certifications

CBCPDRIBCIincident management credentials