Digital Delivery Experience Manager
Allstate
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $110,000 - $170,700 per year
About the role
- Owns the strategy and operations for how customers digitally receive their product‑related documents
- Utilize paperless delivery channels such as electronic mail, text messages, and mobile applications
- Drive results through a high‑performance culture—defining success measures and communicating outcomes to stakeholders
- Supports the future vision and strategy for large‑scale initiatives
- Prioritizes the most impactful outcomes and partners with the Digital Product Manager
- Ensures effective change management to drive adoption of new processes
- Measures and validates outcomes using data and insights
- Plans, implements, and manages multiple complex initiatives simultaneously
Requirements
- 5 years or more years of related experience preferred
- Understanding of customer document processes, digital submission processes, and regulatory processes
- Advanced proficiency in Microsoft Office and the collaboration and visual‑storytelling tool Mural
- Experience with Agile work management tools such as Agility or other similar tools
- Experience performing cost–benefit analyses to support prioritization and development of business cases
- Experience in vendor management, including evaluating tools and managing deliverables
- Strong analytical and reporting skills, using data to validate outcomes and guide decisions
- Strong interpersonal and influence skills to collaborate effectively, resolve conflict, and gain alignment
- High level of engagement, urgency, and customer focus in day‑to‑day decision‑making
- Ability to solve complex business and operational problems using structured thinking
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscost-benefit analysischange managementdigital submission processesregulatory processesproject managementAgile methodologiesperformance measurementdocument management
Soft Skills
analytical skillsinterpersonal skillsinfluence skillscollaborationconflict resolutioncustomer focusstructured thinkinghigh engagementurgency