Investigation Adjuster Consultant
Allstate
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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Salary
💰 $53,500 - $85,000 per year
About the role
- Investigating and analyzing moderately complex, single-discipline coverage and claims referred to the Special Investigation Unit (SIU)
- Conducting detailed investigations, performing background searches, taking recorded statements, interviewing witnesses, and reviewing social media activity
- Evaluating whether fraud can be substantiated and supporting litigation when appropriate
- Summarizing documents and maintaining accurate claim files with notes, evaluations, and decisions
- Addressing moderately complex customer concerns and inquiries
- Reviewing investigation findings to determine if fraud denial is warranted
- Conducting thorough investigations, including background checks, and scene inspections
- Utilizing analytical tools to identify and validate fraud indicators
- Managing vendor relationships and monitoring performance
- Making informed decisions on claims and pursuing restitution when necessary
- Entering claim data into SIU systems and updating files with investigation outcomes
- Returning the file to the market claims office for continued handling and settlement when fraud is not substantiated or evidence is insufficient.
Requirements
- 3 -5 years of auto insurance claim handling experience
- Ability to work across all U.S. time zones
- Strong negotiation and conflict resolution skills
- Proven ability to manage a high-volume workload while handling complex claims
- Experience conducting recorded interviews and witness statements
- Strong analytical and critical thinking skills for evaluating information
- Excellent customer service and communication skills (written and verbal)
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
- Bachelor’s degree in criminal justice, Law, or a related field a plus
- Appropriate licensing is not required but is preferred.
Benefits
- A one-time $1,000 sign-on bonus for candidates with an active Texas or Florida adjuster’s license
- Competitive salary
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auto insurance claim handlinginvestigative analysisbackground checksrecorded interviewsfraud evaluationdata entryclaim file managementlitigation supportvendor managementfraud indicator analysis
Soft Skills
negotiationconflict resolutionanalytical thinkingcritical thinkingcustomer servicecommunicationtime managementmulti-taskingdecision makingadaptability
Certifications
Bachelor’s degree in criminal justiceBachelor’s degree in Law