Customer Service Associate II
Allstate
full-time
Posted on:
Location Type: Remote
Location: Arizona • Texas • United States
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Salary
💰 $19 per hour
About the role
- Answering high volume inbound calls and providing effective quality customer service regarding property insurance.
- Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de-escalate calls, process complaints and handle disbursement of premiums.
- Cross trains to assist with borrower follow ups.
- Assists answering questions in the help desk.
- Meets and maintains availability standards, schedule adherence and attendance guidelines.
- Updates records and note system as required.
- Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries.
- Delivers timely, accurate customer service ensuring the highest level of satisfaction.
Requirements
- High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Benefits
- National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories.
- Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
- If you need assistance or accommodation in completing your online application, contact NGIC main office by phone at (336) 435-2000.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingde-escalationattention to detailtime managementteamworkadaptabilityrecord keepingsatisfaction assurance
Certifications
High School DiplomaGED