Senior Digital Analyst
Tinuiti
SQL
Service Analyst – End User Computing Enablement
Allstate
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $62,800 - $114,175 per year
Job Level
JuniorMid-Level
About the role
- Develop and execute go-to-market strategies for new End User Computing products and services, including defining value propositions, readiness plans, and adoption metrics.
- Apply structured change methodologies (e.g. Prosci, ADKAR) to assess readiness, build awareness, and reinforce adoption across diverse user groups.
- Collect and analyze end-user feedback to identify pain points and improvement opportunities.
- Develop and maintain Standard Operating Procedures (SOPs) and enablement playbooks to ensure consistent service delivery.
- Build and maintain dashboards (e.g., Power BI) to track adoption, satisfaction, and service performance.
Requirements
- 2 years’ experience with change frameworks (ADKAR, Prosci) and adoption strategies.
- 2 years’ experience in creating structured documentation, adoption strategies, and leadership-ready reports.
- 2 years’ experience with Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook).
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
change methodologiesadoption strategiesstructured documentationdashboardsdata analysis
Soft skills
communicationleadershiporganizational skillsawareness building
Certifications
ProsciADKAR
