Allstate Northern Ireland

Artificial Intelligence

• Work with Autodesk’s largest customers to define innovative Building design, engineering, and management strategies and solutions to ensure the greatest possible value from their Autodesk investment
• Work with Autodesk account teams to define Customer Success Plans and customer engagements to deliver those strategies and solutions
• Work with the Autodesk Consulting Project Management team to ensure exceptional delivery against the Customer Success Plan
• Shape the Autodesk Consulting service offering and how it is delivered
• Interface with thought leaders within Autodesk, and beyond, to support and shape the Autodesk product offering
• Be a trusted business partner to customers and internal Autodesk teams
• Develop and deliver truly innovative business and technology solutions that have a strategic impact on Autodesk customers
• Help Autodesk customers drive transformational change by leveraging proven change management methodologies
• Lead facilitated workshops with Autodesk customers to identify solution opportunities and drive alignment on solution paths
• Lead or assist in the creation of high-quality design, engineering, and operational management deliverables for customers
• Define and track the value of solutions delivered to customers, and help document the impact of customer investment in Autodesk Consulting
• Lead and/or participate in the development around new and expanded offerings as part of a comprehensive consulting delivery portfolio
• Build the Autodesk Consulting brand by demonstrating thought leadership within the industry
• Lead project delivery efforts, ensuring team members perform to the highest level of quality and professionalism
• Mentor junior staff in successful customer engagement techniques including change management, strategic and critical thinking, workshop facilitation, and effective communication
• Advise on project estimation and participate in business development activities

Principal Business Consultant, Buildings – Data / AI Strategy and Readiness

Call Center Representative

• Oversee daily call center operations, ensuring service levels and KPIs are consistently met.
• Analyze call metrics, optimize workflows, and implement improvements to drive efficiency and quality.
• Lead and support the team while collaborating with client stakeholders to resolve issues and maintain service standards.
• Handles the daily operations of individual teams in a productive manner to maintain contracted client performance standards.
• Monitors the time and attendance and adherence of policy for team members to include any necessary training.
• Coaches, develops and counsels existing team members to higher performance.
• Hires new team members. Conducts training for customer service processes for team members, clients and merchants.
• Reinforces training through day to day interactions.
• Meets with Clients and Leadership team to participate in call quality calibration and operations meetings to understand Client needs and deliver to expectation.
• Collaborates with the Account management and/or other teams to ensure contractual requirements are met.
• Educates team members on quality assurance and productivity.
• Monitors work queues, assigns daily work and verifies completion to achieve service level standards.
• Adjusts daily staffing work plans to meet business needs.
• Creates and adjusts staff schedules to effectively manage volumes.
• Recommends changes in work processes to increase productivity and efficiency.
• Audits agent system activity to ensure policy compliance.
• Manages escalated Customer issues that are not resolved at the agent level.
• Provides recommendations to reduce and/or eliminate issues that impact overall service quality.
• Tracks and reports to appropriate teams for further research and action.

Team Lead – Contact Center

Full-stack Engineer

• Develop, design, code, debug, maintain, test, implement, and validate applications
• Analyze existing applications and formulate logic for new applications
• Design, create, and deliver program specifications while developing code
• Perform unit testing and validation for code changes
• Collaborate with business, technology teams, clients, and partners

Software Engineer

Cloud Engineer

• Be an active member of the Flow Capture engineering team and contribute to the development of features that improve collaboration, review, resource management, and production workflows for our customers.
• Contribute to the development of modern web applications and services used by creative professionals in film, television, animation, video games, and other multimedia production environments.
• Participate in iterative design, testing, and development sprints to refine product solutions and deliver high-quality software.
• Collaborate with software engineers, product managers, UX designers, quality assurance specialists, and other stakeholders to understand customer needs and turn ideas into working features.
• Write clear, maintainable, and well-tested code while learning industry-standard software development practices.

Intern Cloud Developer

Product Designer

• Design coherent, impactful experiences for the visualization platform
• Solve complex challenges using creativity and systems thinking
• Incorporate AI tools into your design process
• Create precise, intuitive interactions that balance user satisfaction and business impact
• Collaborate with the UX research team and leverage data and analytics to surface insights that inform design decisions
• Advocate for a human-centered interaction design approach from ideation through prototyping and testing
• Work closely with designers, product managers, and engineers
• Communicate the rationale behind design decisions through storytelling, presentations, and iterative deliverables to drive alignment
• Explore emerging technologies, including AI-powered interfaces, motion design, and animation, to innovate future experiences

Senior Experience Designer – Montreal, Toronto

• Develop features to deliver the best real-time experience.
• Participate in iterative design, testing, and development sprints.

Intern Software Developer

Project Manager

• Administrar proyectos de consultoría para clientes de Autodesk, incluidos proyectos de migración de datos, proyectos de desarrollo de software y capacitaciones de software
• Liderar a los miembros del equipo interno y externo para cumplir con los objetivos del proyecto
• Mantener comunicación entre el equipo de cuentas y los miembros del equipo del proyecto, liderar reuniones de revisión de proyectos
• Traducir el alcance y la visión del proyecto en metas claras para el equipo
• Desarrollar y mantener planes de proyecto, cronogramas y herramientas de control de proyecto utilizando software estándar de PM y PSA
• Cumplir con los estándares y prácticas de informes internos
• Realizar análisis de planes de proyecto y evaluar riesgos y desarrollar planes de mitigación de riesgos
• Apoyar ventas y desarrollo de negocio escribiendo y/o revisando propuestas, redactando alcances de trabajo y desarrollando estimaciones de entrega y requisitos de recursos para soluciones
• Desarrollar relaciones sólidas con clientes y partes interesadas y mantener canales de comunicación efectivos