Allscripts

Salesforce Analyst

• Act as the primary liaison between business stakeholders and IT teams, translating business needs into clear, actionable technical requirements.
• Lead discovery sessions to gather and document business processes, especially in areas utilizing Salesforce Service Cloud, including chat, case management, and web form automation.
• Translate workflows into functional specs, user stories, process diagrams, and solution mockups.
• Collaborate closely with developers, architects, and QA teams to deliver scalable Salesforce solutions.
• Lead and coordinate the testing lifecycle, including writing test cases and managing UAT.
• Support and train end-users to drive adoption of new tools and functionality, particularly within Customer Support/Call Center environments.
• Maintain clean documentation (e.g., user stories, training guides, release notes) and provide ongoing support post-deployment.
• Monitor platform performance and propose continuous improvements aligned with business KPIs.
• Communicate regularly with stakeholders at all levels, including executive leadership, to align on roadmap and deliverables.
• Stay up to date on the latest Salesforce features and industry trends, especially around Service Cloud innovations and call center integrations.

Salesforce Business Analyst, Service Cloud

Full-stack Engineer

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored, testable, maintainable code and demonstrate best practices
• Balance cost of development, testing, deployment and operations to deliver optimum value
• Own application components from inception through design, development, deployment and operations
• Architect complex application workflows across multiple services, messaging platforms and data stores
• Develop and test RESTful ASP.NET Core Web APIs in Azure Kubernetes Service accessing SQL and NoSQL data stores and interacting via asynchronous messaging and HTTP
• Write unit and functional tests and author SQL Server database schemas and stored procedures
• Measure, find and fix performance and security issues; review code and evangelize best practices
• Deliver reliable, secure clinical data for compliance reporting from EHR sources (Veradigm Compliance Reporting Solutions)

Expert Software Engineer

Backend Engineer

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored code that is testable and maintainable
• Balance engineering costs of development, testing, deployment complexity, and run-time cost
• Architect complex application workflows across multiple services, messaging platforms, and data stores
• Develop and test WebApi and WCF services that provide business logic and interact through messaging, REST, and SOAP
• Write unit tests and functional tests covering all code
• Author SQL Server database schemas and stored procedures
• Write and groom stories to define, estimate, and track team work
• Act as rotating scrum master to help the team stay on course
• Measure, find, and fix performance and security issues
• Advocate for the right tools for the task at hand
• Review code and provide feedback to improve code quality
• Demonstrate and evangelize best practices for coding and team processes

Software Engineer, Backend

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored code that is testable and maintainable, and that demonstrates best practices
• Balance engineering costs of development, testing, deployment complexity, and run-time cost
• Architect complex application workflows across multiple services, messaging platforms, and data stores
• Develop and test WebApi and WCF services that provide business logic and interact through messaging, REST, and SOAP patterns
• Write unit tests and functional tests that cover all of your code
• Author SQL Server database schemas and stored procedures
• Write and groom stories to define, estimate, and track your team’s work
• Act as rotating scrum master to help your team stay on course
• Measure, find, and fix performance and security issues
• Advocate for the right tools and review code to improve quality
• Demonstrate and evangelize best practices for coding and team processes

Expert Software Engineer, Backend

Product Operations

• Enhance Veradigm's customer experience by implementing initiatives to simplify interactions and optimize team capabilities.
• Analyze customer data to develop data-driven solutions, manage product releases, and communicate with customers.
• Train, evaluate internal processes, and maintain reports and dashboards to monitor CSAT, NPS, and churn rates.
• Administer and prioritize customer requests and keep managers informed of trends.
• Work with Go-To-Market teams to assess product release impacts and communicate critical information to clients.
• Assist with internal and client-facing communication, learning experiences, projects, and training.
• Implement targeted, in-product messaging strategies and support lifecycle messaging to drive adoption and engagement.
• Collect and analyze customer feedback to identify improvements.
• Define performance benchmarks, conduct audits, and provide recommendations for customer success team.
• Develop reports and dashboards to monitor key metrics like CSAT, NPS, and churn.
• Participate in selection, implementation, and customization of customer success tools like CRM systems and workflow automation.
• Oversee day-to-day administration of Customer Experience Operations tech stack (Gainsight, Skilljar, Salesforce).
• Develop expertise in CRM systems, course development, and knowledge base article writing.
• Track product usage, adoption, and satisfaction to assess customer health and engagement.
• Maintain quality standards for course development, data, processes, tools, and communications.
• Manage project plans and dashboards, follow project request process, and collaborate with subject matter experts to create learning assets.

Salesforce Business Analyst, Service Cloud

Expert Software Engineer

Software Engineer, Backend

Expert Software Engineer, Backend

Customer Education and Product Operations Specialist, Healthcare Technology