Allscripts

Business Analyst

• Partner with stakeholders across Professional Services and Operations to understand business needs and translate them into actionable system and process requirements.
• Lead discovery and documentation of current-state and future-state workflows, especially around project delivery, resource management, time tracking, and implementation processes.
• Facilitate user story refinement and backlog grooming to ensure development teams have clear, prioritized requirements.
• Support agile ceremonies including sprint planning, retrospectives, and stand-ups to keep initiatives aligned and moving forward.
• Recommend and implement scalable solutions that improve efficiency, reduce manual effort, and enhance visibility across the services lifecycle.
• Collaborate with technical teams to configure systems (e.g. Salesforce) and troubleshoot issues or enhancement requests.
• Identify opportunities for automation, integration, and process optimization across tools and teams.
• Communicate progress, risks, and outcomes clearly to stakeholders and leadership.

Senior Business Analyst – Professional Services Operations, Salesforce

Backend Engineer

• Code, test, and deploy solutions of premium quality
• Design and implement critical libraries and services for 180+ cloud microservices
• Provide technical thought leadership for the development team
• Define platform team roadmap
• Drive architecture decisions for platform technology
• Mentor developers through coaching and code reviews
• Identify challenges and propose solutions
• Collaborate across services, UI, DevOps, and data functional areas

Principal Software Engineer – Backend

Account Executive

• Meets or exceeds bookings and targets associated with the territory.
• Engages executives and other key stakeholders to develop existing opportunities
• Creates a business solution consisting of services and software that uniquely addresses the customer’s needs.
• Supports additional inside sales campaigns allocated as needed.
• Accurately forecasts sales opportunities according to product, timescale, and value
• Provision of competitive, accurate, and relevant market data

Senior Inside Sales Executive – Healthcare Technology

Account Manager

• Build and maintain relationships with management of existing/new accounts.
• Expands Veradigm business through strategic development of new accounts; identifying potential partnerships that align to company goals and clients needs
• Collaborate with both existing and new partners to explore opportunities for mutual growth
• Cultivates relationships with management of new and prospective accounts building credibility and trust
• Channels customer feedback to broader organization; such a product teams and customer success teams
• Deep understanding of RWE/RWD solutions and analytics
• Provide timely and accurate forecasts for the territory
• Accurately forecast sales prospects according to products, timescale, and value
• Communicates clearly and effectively with management regarding risk and upside
• Reviews, edits and manage partner contracts
• Growth of pipeline for the partnership territory
• Grows revenue within specific accounts, including knowledge and analysis of account business
• Identifies potential opportunities
• Demonstrated project management and internal process management skills; needed to work across a set of accounts
• Engages executives and other key stakeholders to develop existing and new account opportunities
• Demonstrates competency to co-develop solutions or resources that align to strategic organizational priorities and identified capabilities
• Continuously stay updated on the rapid evolving RWE ecosystem
• Represent Veradigm alongside other partners at Industry events; when appropriate
• Identify areas within the accounts for joint thought leadership or promotional efforts
• Customer Satisfaction
• Increases new promoters/customer redeemability
• Responsiveness to issues and management of escalations and critical deliverables
• Minimizes account attrition through high quality customer support and relationships

Life Sciences AVP – Data Partnerships

Customer Success Manager

• Responsible for the retention of customers within an assigned customer portfolio
• Work cross-functionally with client sales, product, marketing, implementations, support, and finance
• Act as the advocate, advisor, and primary point of contact for the relationship between the customer and Veradigm
• Compile customer health for customers in their portfolio through ongoing tracking and assessment of product utilization, experience, and customer ROI
• Develop strong relationships with customers in their portfolio, acting as the primary Veradigm business contact and advocate

Senior Client Success Manager

Implementation Specialist

• Onboard Practice Fusion Billing Software clients and support the Practice Fusion Services Team
• Provide, review, and train clients on the Billing Software system; demonstrate common workflows and key configuration
• Gather required documentation and information for the Payer Enrollment team and successful implementation
• Support clients post go-live on claims-related questions, denials, and other scenarios needing clarification
• Guide clients in Practice Fusion EHR to input required billing settings and provide education on billing workflows
• Understand and explain integration and data flow between Practice Fusion EHR and Billing Software
• Comply with and enforce policies and procedures; achieve goals set by supervisor

Senior Implementation Consultant, Billing

Sales Operations Manager

• Design and deliver onboarding and ongoing training programs for Sales Executives and SDRs, focusing on healthcare technology, revenue cycle, and coding solutions
• Build playbooks, call scripts, campaigns and objection-handling frameworks to improve conversion rates
• Partner with SDR leadership to coach reps on messaging, discovery skills, and pipeline development
• Own and optimize the sales tech stack, including Salesforce, Gong, ZoomInfo, and intent data platforms
• Ensure Sales Teams are adopting and utilizing tools effectively and consistently
• Build dashboards, reports, and KPIs in Salesforce and Gong to provide visibility into performance and pipeline health
• Identify new technologies and workflows that improve efficiency, lead quality, and conversion
• Operationalize the use of intent data, ZoomInfo, and other sources to generate high-quality leads
• Partner with Marketing and Strategy to refine lead qualification criteria and handoff processes
• Analyze data to identify trends, market opportunities, and optimization areas across the funnel
• Drive increased conversion rates across funnel stages
• Work closely with Sales, Marketing, and Strategy to ensure alignment on messaging, targeting, and go-to-market initiatives
• Provide field feedback and insights to refine positioning and product-market fit
• Support SDRs and Sales Executives in the field acting as a subject matter expert
• Act as a trusted partner to the VP of Strategy in scaling revenue-generating initiatives

Sales Enablement Manager

Salesforce Analyst

• Act as the primary liaison between business stakeholders and IT teams, translating business needs into clear, actionable technical requirements.
• Lead discovery sessions to gather and document business processes, especially in areas utilizing Salesforce Service Cloud, including chat, case management, and web form automation.
• Translate workflows into functional specs, user stories, process diagrams, and solution mockups.
• Collaborate closely with developers, architects, and QA teams to deliver scalable Salesforce solutions.
• Lead and coordinate the testing lifecycle, including writing test cases and managing UAT.
• Support and train end-users to drive adoption of new tools and functionality, particularly within Customer Support/Call Center environments.
• Maintain clean documentation (e.g., user stories, training guides, release notes) and provide ongoing support post-deployment.
• Monitor platform performance and propose continuous improvements aligned with business KPIs.
• Communicate regularly with stakeholders at all levels, including executive leadership, to align on roadmap and deliverables.
• Stay up to date on the latest Salesforce features and industry trends, especially around Service Cloud innovations and call center integrations.

Salesforce Business Analyst, Service Cloud

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored code that is testable and maintainable, and that demonstrates best practices
• Balance engineering costs of development, testing, deployment complexity, and run-time cost
• Architect complex application workflows across multiple services, messaging platforms, and data stores
• Develop and test WebApi and WCF services that provide business logic and interact through messaging, REST, and SOAP patterns
• Write unit tests and functional tests that cover all of your code
• Author SQL Server database schemas and stored procedures
• Write and groom stories to define, estimate, and track your team’s work
• Act as rotating scrum master to help your team stay on course
• Measure, find, and fix performance and security issues
• Advocate for the right tools and review code to improve quality
• Demonstrate and evangelize best practices for coding and team processes

Expert Software Engineer, Backend

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored code that is testable and maintainable
• Balance engineering costs of development, testing, deployment complexity, and run-time cost
• Architect complex application workflows across multiple services, messaging platforms, and data stores
• Develop and test WebApi and WCF services that provide business logic and interact through messaging, REST, and SOAP
• Write unit tests and functional tests covering all code
• Author SQL Server database schemas and stored procedures
• Write and groom stories to define, estimate, and track team work
• Act as rotating scrum master to help the team stay on course
• Measure, find, and fix performance and security issues
• Advocate for the right tools for the task at hand
• Review code and provide feedback to improve code quality
• Demonstrate and evangelize best practices for coding and team processes

Software Engineer, Backend

Full-stack Engineer

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored, testable, maintainable code and demonstrate best practices
• Balance cost of development, testing, deployment and operations to deliver optimum value
• Own application components from inception through design, development, deployment and operations
• Architect complex application workflows across multiple services, messaging platforms and data stores
• Develop and test RESTful ASP.NET Core Web APIs in Azure Kubernetes Service accessing SQL and NoSQL data stores and interacting via asynchronous messaging and HTTP
• Write unit and functional tests and author SQL Server database schemas and stored procedures
• Measure, find and fix performance and security issues; review code and evangelize best practices
• Deliver reliable, secure clinical data for compliance reporting from EHR sources (Veradigm Compliance Reporting Solutions)

Expert Software Engineer

Product Operations

• Enhance Veradigm's customer experience by implementing initiatives to simplify interactions and optimize team capabilities.
• Analyze customer data to develop data-driven solutions, manage product releases, and communicate with customers.
• Train, evaluate internal processes, and maintain reports and dashboards to monitor CSAT, NPS, and churn rates.
• Administer and prioritize customer requests and keep managers informed of trends.
• Work with Go-To-Market teams to assess product release impacts and communicate critical information to clients.
• Assist with internal and client-facing communication, learning experiences, projects, and training.
• Implement targeted, in-product messaging strategies and support lifecycle messaging to drive adoption and engagement.
• Collect and analyze customer feedback to identify improvements.
• Define performance benchmarks, conduct audits, and provide recommendations for customer success team.
• Develop reports and dashboards to monitor key metrics like CSAT, NPS, and churn.
• Participate in selection, implementation, and customization of customer success tools like CRM systems and workflow automation.
• Oversee day-to-day administration of Customer Experience Operations tech stack (Gainsight, Skilljar, Salesforce).
• Develop expertise in CRM systems, course development, and knowledge base article writing.
• Track product usage, adoption, and satisfaction to assess customer health and engagement.
• Maintain quality standards for course development, data, processes, tools, and communications.
• Manage project plans and dashboards, follow project request process, and collaborate with subject matter experts to create learning assets.