Allscripts

Technical Program Manager

• Spearhead organization-wide API strategy and interoperability roadmap that aligns with business objectives and regulatory requirements.
• Define and implement technical standards for API usability, security, scalability, and performance that exceed market expectations.
• Drive data-driven decision making to build compelling business cases and prioritize initiatives.
• Apply healthcare domain expertise to ensure our API products meet healthcare technology regulations while delivering exceptional value.
• Proactively identify opportunities for system improvement and lead initiatives to address technical gaps.
• Establish API governance frameworks and best practices across the organization.
• Drive cross-functional development and product launches from concept to delivery in an Agile software development environment.

Principal Technical Program Manager – API Development

Salesforce Analyst

• Lead requirements gathering and documentation for Salesforce initiatives, including Customer Experience portal and Service Cloud capabilities (Cases, Chats, Knowledge, etc.).
• Act as the subject matter expert for Salesforce enhancements, configurations, and integrations.
• Refine and groom user stories with Salesforce-specific acceptance criteria to ensure readiness for development.
• Collaborate with stakeholders to define scope, priorities, and business challenges.
• Translate business needs into actionable technical requirements, focusing on Salesforce flows, automation, and reporting.
• Support Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
• Maintain comprehensive documentation: user stories, process flows, data mappings, and business rules—emphasizing Salesforce architecture and objects.
• Identify opportunities for process improvement and automation within Salesforce and related platforms

Expert Salesforce Business Analyst

Accountant

• Assist in the preparation and filing of all SEC reports, including 10-K, 10-Q, 8-K, proxy statements, and other regulatory filings.
• Support the drafting of financial statement footnotes and MD&A disclosures.
• Ensure financial disclosures comply with SEC regulations, U.S. GAAP, and internal policies.
• Coordinate with external auditors and legal counsel during the reporting cycle.
• Maintain and update the company’s SEC documentation and workpapers.
• Monitor changes in reporting requirements and assist in implementing updates to reporting processes.
• Support the execution and documentation of internal controls over financial reporting (SOX).
• Assist in testing and remediation efforts related to control deficiencies.
• Help maintain procedures and documentation to support compliance with SEC and SOX requirements.
• Work closely with teams across finance, legal, treasury, and external advisors to gather information for disclosures.
• Participate in special projects related to financial reporting, accounting policy updates, and process improvements.
• Contribute to continuous improvement efforts in reporting accuracy, efficiency, and control environment.

Senior Accountant – SEC Reporting

• Assist in the preparation, review and filing of all SEC reports, including 10-K, 10-Q, 8-K, proxy statements, and other regulatory filings.
• Support the drafting of high-quality financial disclosures, including footnotes and MD&A, ensuring clarity, consistency, and compliance.
• Partner with legal, investor relations, and senior leadership to align reporting with business strategy and investor messaging.
• Monitor evolving SEC and FASB guidance and proactively assess implications for the company's reporting and accounting policies.
• Maintain, review and update SEC documentation and workpapers.
• Assist in the development of the reporting calendar and manage cross-functional deliverables to ensure timely and accurate filings.
• Support the execution and documentation of internal controls over financial reporting (SOX).
• Collaborate with internal audit and external auditors to support testing and remediation of control deficiencies.
• Strengthen documentation and control procedures to support audit readiness and regulatory compliance.
• Work closely with teams across finance, legal, treasury, and external advisors to gather information for disclosures.
• Participate in special projects related to financial reporting, accounting policy updates, and process improvements.
• Contribute to continuous improvement efforts in reporting accuracy, efficiency, and control environment.

Lead Accountant, SEC Reporting

• Establish and lead the Lean Agile Center of Excellence (LACE)
• Embed Agile principles and Lean Portfolio Management practices across programs
• Operate and optimize LPM practices, including portfolio kanban management, funding models, and outcome-based reporting
• Own portfolio governance and performance
• Lead portfolio ceremonies and decision-making forums
• Facilitate portfolio operations and communications
• Define, implement, and socialize portfolio-level metrics
• Proactively manage enterprise-level dependencies, risks, and impediments impacting multiple value streams and teams
• Partner with product, business, and finance leaders
• Champion operational excellence, transparency, and continuous improvement across all aspects of program delivery
• Facilitate LPM and LACE events and cadences
• Foster strong partnerships with product management, technology leadership, and the executive team

Expert Technical Program Manager

• Establish and lead the Lean Agile Center of Excellence (LACE) to drive Agile transformation, enable delivery teams, and foster a culture of collaboration and learning.
• Embed Agile principles and Lean Portfolio Management practices across programs, ensuring teams are aligned to enterprise strategy and empowered to deliver value efficiently.
• Operate and optimize LPM practices, including portfolio kanban management, funding models, and outcome-based reporting.
• Own portfolio governance and performance, ensuring alignment between strategic themes, investment decisions, and execution through epics and feature sets.
• Lead portfolio ceremonies and decision-making forums to drive enterprise visibility, collaboration, and transparency.
• Facilitate portfolio operations and communications, ensuring consistent engagement with executives, business owners, and delivery teams.
• Define, implement, and socialize portfolio-level metrics, reporting on progress toward strategic objectives, performance targets, and investment outcomes.
• Proactively manage enterprise-level dependencies, risks, and impediments impacting multiple value streams and teams; facilitate resolution through “Scrum of Scrum of Scrums (S3)” and other governance structures.
• Partner with product, business, and finance leaders to prioritize investments, balance capacity, and optimize portfolio flow.
• Champion operational excellence, transparency, and continuous improvement across all aspects of program delivery.
• Facilitate LPM and LACE events and cadences, including strategic alignment sessions, portfolio syncs, retrospectives, and performance reviews.
• Foster strong partnerships with product management, technology leadership, and the executive team to ensure portfolio outcomes align to enterprise strategy and customer value.

Systems Engineer

• Monitor and manage inbound files placed on FTP servers.
• Upload client files into internal systems, ensuring timely receipt per established schedules.
• Validate file volume against claim estimates and enrollment figures.
• Track missing or failed files and support RCA for upload issues.
• Collaborate with internal SMEs and client teams to escalate UI discrepancies.
• Attend client calls to provide updates, clarify issues, and support resolution efforts.
• Contribute to process improvement through documentation updates and feedback loops.
• Manage duplicate records and versioning logic.
• Review and correct validation errors using system-generated reports.
• Redirect unrepairable errors to clients for correction in source systems.
• Partner with clients to interpret record-level guidance when needed.
• Identify records eligible for submission.
• Generate and submit encounter and supplemental files to CMS.
• Maintain audit trails for all submissions and resubmissions.
• Resubmit failed files based on CMS response feedback.
• Load and process CMS response files.
• Manage post-submission errors and apply mitigation tactics.
• Flag and mark unrepairable records to support quality and statistical reporting.
• Analyze gaps in claims data and validate alignment with SOW scope.
• Extract and interpret dashboard and report data for internal and client use.
• Recommend best practices based on data trends and RCA findings.

Healthcare Data Systems Analyst

Cloud Engineer

• Develop, configure, and maintain the Salesforce Experience Cloud suite, including integration with Service Cloud for case management.
• Build custom solutions using Apex, Aura Components, and Lightning Web Components (LWC).
• Design and implement responsive, user-friendly experiences with LWC Web Components for Experience Cloud.
• Create and maintain Partner Communities, ensuring optimal user experience and security.
• Understand and apply the different Experience Cloud license types to ensure proper use of features.
• Build and maintain audiences and login flows to improve user interactions.
• Work with Salesforce CMS to manage and deliver content across platforms.
• Implement platform security measures, including TLS, SSL, LWS, and CORS.
• Develop custom Aura content templates to meet specific business needs.
• Manage and integrate Salesforce Knowledge with the Experience Cloud platform.
• Ensure high standards of data security and platform integrity, with expertise in SSO, user provisioning, and data sharing.
• Oversee and implement Experience Cloud deployments (CI/Bundles) between environments, ensuring smooth transitions and compliance with platform requirements.
• Provide technical guidance and mentorship to internal teams on Salesforce Experience Cloud best practices and development techniques.

Salesforce Lightning Experience Cloud Developer

Business Analyst

• Partner with stakeholders across Professional Services and Operations to understand business needs and translate them into actionable system and process requirements.
• Lead discovery and documentation of current-state and future-state workflows, especially around project delivery, resource management, time tracking, and implementation processes.
• Facilitate user story refinement and backlog grooming to ensure development teams have clear, prioritized requirements.
• Support agile ceremonies including sprint planning, retrospectives, and stand-ups to keep initiatives aligned and moving forward.
• Recommend and implement scalable solutions that improve efficiency, reduce manual effort, and enhance visibility across the services lifecycle.
• Collaborate with technical teams to configure systems (e.g. Salesforce) and troubleshoot issues or enhancement requests.
• Identify opportunities for automation, integration, and process optimization across tools and teams.
• Communicate progress, risks, and outcomes clearly to stakeholders and leadership.

Senior Business Analyst – Professional Services Operations, Salesforce

Backend Engineer

• Code, test, and deploy solutions of premium quality
• Design and implement critical libraries and services for 180+ cloud microservices
• Provide technical thought leadership for the development team
• Define platform team roadmap
• Drive architecture decisions for platform technology
• Mentor developers through coaching and code reviews
• Identify challenges and propose solutions
• Collaborate across services, UI, DevOps, and data functional areas

Principal Software Engineer – Backend

Account Executive

• Meets or exceeds bookings and targets associated with the territory.
• Engages executives and other key stakeholders to develop existing opportunities
• Creates a business solution consisting of services and software that uniquely addresses the customer’s needs.
• Supports additional inside sales campaigns allocated as needed.
• Accurately forecasts sales opportunities according to product, timescale, and value
• Provision of competitive, accurate, and relevant market data

Senior Inside Sales Executive – Healthcare Technology

Account Manager

• Build and maintain relationships with management of existing/new accounts.
• Expands Veradigm business through strategic development of new accounts; identifying potential partnerships that align to company goals and clients needs
• Collaborate with both existing and new partners to explore opportunities for mutual growth
• Cultivates relationships with management of new and prospective accounts building credibility and trust
• Channels customer feedback to broader organization; such a product teams and customer success teams
• Deep understanding of RWE/RWD solutions and analytics
• Provide timely and accurate forecasts for the territory
• Accurately forecast sales prospects according to products, timescale, and value
• Communicates clearly and effectively with management regarding risk and upside
• Reviews, edits and manage partner contracts
• Growth of pipeline for the partnership territory
• Grows revenue within specific accounts, including knowledge and analysis of account business
• Identifies potential opportunities
• Demonstrated project management and internal process management skills; needed to work across a set of accounts
• Engages executives and other key stakeholders to develop existing and new account opportunities
• Demonstrates competency to co-develop solutions or resources that align to strategic organizational priorities and identified capabilities
• Continuously stay updated on the rapid evolving RWE ecosystem
• Represent Veradigm alongside other partners at Industry events; when appropriate
• Identify areas within the accounts for joint thought leadership or promotional efforts
• Customer Satisfaction
• Increases new promoters/customer redeemability
• Responsiveness to issues and management of escalations and critical deliverables
• Minimizes account attrition through high quality customer support and relationships

Life Sciences AVP – Data Partnerships

Customer Success Manager

• Responsible for the retention of customers within an assigned customer portfolio
• Work cross-functionally with client sales, product, marketing, implementations, support, and finance
• Act as the advocate, advisor, and primary point of contact for the relationship between the customer and Veradigm
• Compile customer health for customers in their portfolio through ongoing tracking and assessment of product utilization, experience, and customer ROI
• Develop strong relationships with customers in their portfolio, acting as the primary Veradigm business contact and advocate

Senior Client Success Manager

Implementation Specialist

• Onboard Practice Fusion Billing Software clients and support the Practice Fusion Services Team
• Provide, review, and train clients on the Billing Software system; demonstrate common workflows and key configuration
• Gather required documentation and information for the Payer Enrollment team and successful implementation
• Support clients post go-live on claims-related questions, denials, and other scenarios needing clarification
• Guide clients in Practice Fusion EHR to input required billing settings and provide education on billing workflows
• Understand and explain integration and data flow between Practice Fusion EHR and Billing Software
• Comply with and enforce policies and procedures; achieve goals set by supervisor

Senior Implementation Consultant, Billing

Sales Operations Manager

• Design and deliver onboarding and ongoing training programs for Sales Executives and SDRs, focusing on healthcare technology, revenue cycle, and coding solutions
• Build playbooks, call scripts, campaigns and objection-handling frameworks to improve conversion rates
• Partner with SDR leadership to coach reps on messaging, discovery skills, and pipeline development
• Own and optimize the sales tech stack, including Salesforce, Gong, ZoomInfo, and intent data platforms
• Ensure Sales Teams are adopting and utilizing tools effectively and consistently
• Build dashboards, reports, and KPIs in Salesforce and Gong to provide visibility into performance and pipeline health
• Identify new technologies and workflows that improve efficiency, lead quality, and conversion
• Operationalize the use of intent data, ZoomInfo, and other sources to generate high-quality leads
• Partner with Marketing and Strategy to refine lead qualification criteria and handoff processes
• Analyze data to identify trends, market opportunities, and optimization areas across the funnel
• Drive increased conversion rates across funnel stages
• Work closely with Sales, Marketing, and Strategy to ensure alignment on messaging, targeting, and go-to-market initiatives
• Provide field feedback and insights to refine positioning and product-market fit
• Support SDRs and Sales Executives in the field acting as a subject matter expert
• Act as a trusted partner to the VP of Strategy in scaling revenue-generating initiatives

Sales Enablement Manager

• Act as the primary liaison between business stakeholders and IT teams, translating business needs into clear, actionable technical requirements.
• Lead discovery sessions to gather and document business processes, especially in areas utilizing Salesforce Service Cloud, including chat, case management, and web form automation.
• Translate workflows into functional specs, user stories, process diagrams, and solution mockups.
• Collaborate closely with developers, architects, and QA teams to deliver scalable Salesforce solutions.
• Lead and coordinate the testing lifecycle, including writing test cases and managing UAT.
• Support and train end-users to drive adoption of new tools and functionality, particularly within Customer Support/Call Center environments.
• Maintain clean documentation (e.g., user stories, training guides, release notes) and provide ongoing support post-deployment.
• Monitor platform performance and propose continuous improvements aligned with business KPIs.
• Communicate regularly with stakeholders at all levels, including executive leadership, to align on roadmap and deliverables.
• Stay up to date on the latest Salesforce features and industry trends, especially around Service Cloud innovations and call center integrations.

Salesforce Business Analyst, Service Cloud

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored code that is testable and maintainable, and that demonstrates best practices
• Balance engineering costs of development, testing, deployment complexity, and run-time cost
• Architect complex application workflows across multiple services, messaging platforms, and data stores
• Develop and test WebApi and WCF services that provide business logic and interact through messaging, REST, and SOAP patterns
• Write unit tests and functional tests that cover all of your code
• Author SQL Server database schemas and stored procedures
• Write and groom stories to define, estimate, and track your team’s work
• Act as rotating scrum master to help your team stay on course
• Measure, find, and fix performance and security issues
• Advocate for the right tools and review code to improve quality
• Demonstrate and evangelize best practices for coding and team processes

Expert Software Engineer, Backend

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored code that is testable and maintainable
• Balance engineering costs of development, testing, deployment complexity, and run-time cost
• Architect complex application workflows across multiple services, messaging platforms, and data stores
• Develop and test WebApi and WCF services that provide business logic and interact through messaging, REST, and SOAP
• Write unit tests and functional tests covering all code
• Author SQL Server database schemas and stored procedures
• Write and groom stories to define, estimate, and track team work
• Act as rotating scrum master to help the team stay on course
• Measure, find, and fix performance and security issues
• Advocate for the right tools for the task at hand
• Review code and provide feedback to improve code quality
• Demonstrate and evangelize best practices for coding and team processes

Software Engineer, Backend

Full-stack Engineer

• Architect and lead development of technical solutions that are secure, robust, performant, and scalable
• Employ technical and thought leadership to drive products from inception to release
• Work with stakeholders to ensure the solution meets business needs
• Write correct, well-factored, testable, maintainable code and demonstrate best practices
• Balance cost of development, testing, deployment and operations to deliver optimum value
• Own application components from inception through design, development, deployment and operations
• Architect complex application workflows across multiple services, messaging platforms and data stores
• Develop and test RESTful ASP.NET Core Web APIs in Azure Kubernetes Service accessing SQL and NoSQL data stores and interacting via asynchronous messaging and HTTP
• Write unit and functional tests and author SQL Server database schemas and stored procedures
• Measure, find and fix performance and security issues; review code and evangelize best practices
• Deliver reliable, secure clinical data for compliance reporting from EHR sources (Veradigm Compliance Reporting Solutions)

Expert Software Engineer

Product Operations

• Enhance Veradigm's customer experience by implementing initiatives to simplify interactions and optimize team capabilities.
• Analyze customer data to develop data-driven solutions, manage product releases, and communicate with customers.
• Train, evaluate internal processes, and maintain reports and dashboards to monitor CSAT, NPS, and churn rates.
• Administer and prioritize customer requests and keep managers informed of trends.
• Work with Go-To-Market teams to assess product release impacts and communicate critical information to clients.
• Assist with internal and client-facing communication, learning experiences, projects, and training.
• Implement targeted, in-product messaging strategies and support lifecycle messaging to drive adoption and engagement.
• Collect and analyze customer feedback to identify improvements.
• Define performance benchmarks, conduct audits, and provide recommendations for customer success team.
• Develop reports and dashboards to monitor key metrics like CSAT, NPS, and churn.
• Participate in selection, implementation, and customization of customer success tools like CRM systems and workflow automation.
• Oversee day-to-day administration of Customer Experience Operations tech stack (Gainsight, Skilljar, Salesforce).
• Develop expertise in CRM systems, course development, and knowledge base article writing.
• Track product usage, adoption, and satisfaction to assess customer health and engagement.
• Maintain quality standards for course development, data, processes, tools, and communications.
• Manage project plans and dashboards, follow project request process, and collaborate with subject matter experts to create learning assets.

Principal Technical Program Manager – API Development

Expert Salesforce Business Analyst

Senior Accountant – SEC Reporting

Lead Accountant, SEC Reporting

Senior Accountant – SEC Reporting

Expert Technical Program Manager

Technical Program Manager

Healthcare Data Systems Analyst

Salesforce Lightning Experience Cloud Developer

Senior Business Analyst – Professional Services Operations, Salesforce

Principal Software Engineer – Backend

Senior Inside Sales Executive – Healthcare Technology

Life Sciences AVP – Data Partnerships

Senior Client Success Manager

Senior Implementation Consultant, Billing

Sales Enablement Manager

Salesforce Business Analyst, Service Cloud

Expert Software Engineer, Backend

Software Engineer, Backend

Expert Software Engineer

Customer Education and Product Operations Specialist, Healthcare Technology