Director of Customer Success Management
Hostaway
Senior Client Success Manager
Allscripts
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Responsible for the retention of customers within an assigned customer portfolio
- Work cross-functionally with client sales, product, marketing, implementations, support, and finance
- Act as the advocate, advisor, and primary point of contact for the relationship between the customer and Veradigm
- Compile customer health for customers in their portfolio through ongoing tracking and assessment of product utilization, experience, and customer ROI
- Develop strong relationships with customers in their portfolio, acting as the primary Veradigm business contact and advocate
Requirements
- Bachelor's Degree or equivalent Technical / Business experience
- 4-6 years relevant work experience
- 1+ yrs Experience with healthcare and/or financial products in a sales, services, consulting or client management environment
- 2+ yrs Previous project/customer management experience
- Strong relationship development skills
- Strong business acumen
- Experience working with C-Suite
- Ability to manage multiple projects
- Ability to independently prioritize tasks and execute without significant oversight
Benefits
- Health insurance
- Retirement savings
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer managementproduct utilization assessmentcustomer ROI analysis
Soft skills
relationship developmentbusiness acumencommunicationprioritizationindependent execution
Certifications
Bachelor's Degree
