Allpress Espresso

Customer Manager

Allpress Espresso

full-time

Posted on:

Location Type: Hybrid

Location: Byron Bay • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build strong customer relationships
  • Act as the main contact for Allpress customers in Northern NSW and the Mid North Coast
  • Visit cafés regularly to support their success and maintain strong relationships
  • Work with customers to understand their business goals and growth opportunities
  • Support retention by proactively identifying opportunities for improvement and support
  • Support customer growth and performance
  • Monitor customer performance and identify opportunities to grow sales and engagement
  • Work with customers to develop joint business plans and long-term partnerships
  • Support new site onboarding and ownership transitions
  • Assist with customer events and brand activations
  • Deliver customer training and support
  • Provide training and guidance to café teams on coffee preparation and service standards
  • Support the development of training initiatives that improve coffee quality and customer experience
  • Share product knowledge and updates with customers
  • Coordinate service and distribution
  • Support day-to-day distribution coordination to ensure reliable deliveries
  • Liaise with roastery and production teams on stock levels and requirements
  • Ensure grinding, packing and dispatch meet Allpress quality standards
  • Support efficient order management and customer service processes
  • Work collaboratively across the business
  • Partner with Sales, Technical, Training, Customer Service and Marketing teams
  • Support regional campaigns, events and customer engagement initiatives
  • Share customer insights and feedback with the wider business

Requirements

  • Experience in hospitality, coffee, customer management or account management
  • Strong relationship-building and communication skills
  • A passion for coffee and the café industry
  • Great organisational skills and attention to detail
  • Ability to travel regularly across Northern NSW and surrounding regions
  • A proactive and solutions-focused mindset
  • Barista experience or coffee training experience is highly valued.
Benefits
  • Unlimited coffee at work plus beans to take home weekly
  • A wellbeing allowance
  • A free and confidential Employee Assistance Program
  • Learning and development opportunities
  • Genuine career progression within a global coffee business
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
barista experiencecoffee training
Soft Skills
relationship-buildingcommunication skillsorganisational skillsattention to detailproactive mindsetsolutions-focused mindset