Customer Support Assistant
Alloy
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Support the system implementation process by performing configurations, parameterizations, and validations according to team guidance;
- Provide first-level technical support to internal and external users, resolving inquiries and incidents related to the system;
- Log, track, and close technical tickets, ensuring organization and adherence to established deadlines;
- Validate and catalogue errors identified on the platform, gathering evidence and the information necessary for analysis;
- Escalate technical issues to the responsible department (e.g., the development team), monitoring the status until resolution;
- Document processes, support interactions, and applied solutions;
- Contribute improvement suggestions based on recurring issues identified in support.
Requirements
- High school diploma (higher education in progress in IT-related fields is desirable);
- Intermediate computer skills;
- Good verbal and written communication skills;
- Organized, detail-oriented, and able to handle pressure and multiple tasks.
Benefits
- Health allowance
- Food allowance
- Culture voucher
- Meal voucher
- Home-office allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system implementationconfigurationsparameterizationsvalidationstechnical supportticket trackingerror validationdocumentation
Soft Skills
communicationorganizationdetail-orientedability to handle pressuremultitasking
Certifications
high school diploma