AllOne Health

Intake Manager

AllOne Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage day-to-day operations and management of the Intake team across a multi-state, virtual EAP business
  • Manage and direct all aspects of inbound and outbound call center operations
  • Develop and monitor quotas for service volume, timeliness of customer response, and accuracy in meeting client requests
  • Ensure that customer service targets are met
  • Maintain and secure all written and electronic clinical records both on and offsite
  • Create and promote a high-performance culture of service, innovation, and results
  • Engage in continuous communication to ensure accurate and relevant information exchange
  • Manage team performance and development through the various talent management processes
  • Initiate and support continuous process improvement in business workflows
  • Determines client service operational strategies by conducting needs assessments and performance reviews
  • Maintain and improve the customer experience by monitoring system performance; identifying and resolving problems and completing action plans

Requirements

  • Bachelor’s Degree in Business, Operations Management, Communications, or related field
  • Minimum of 5 years of Call Center experience
  • Minimum of 2 years of experience in managing or training staff
  • Experience in delivering client focused solutions
  • Demonstrated ability to communicate, present, and influence effectively at all levels of the organization
  • Proven ability to handle varying responsibilities at one time with attention to detail
  • Intermediate knowledge of Microsoft Office Suite
  • Advanced conflict resolution skills required
  • Experience with Call Center software and Database systems
  • Ability to travel up to 20% of the time
Benefits
  • Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
  • We offer desirable work schedules and a generous amount of Paid Time Off
  • 401(k) retirement program with a company match
  • Employee Assistance Program (EAP) benefits are available to you and your family
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Call Center experienceClient focused solutionsMicrosoft Office SuiteConflict resolutionDatabase systemsPerformance reviewsProcess improvementService volume quotasCustomer response timelinessCustomer experience monitoring
Soft Skills
CommunicationPresentationInfluencingAttention to detailTeam managementTalent managementHigh-performance culture promotionContinuous improvementProblem-solvingEngagement